International Customer Support - Technical Support

Movate Technologies; Chennai District; On-site; INR 400,000 - 560,000; Full time

Job summary

Movate Technologies in Chennai is seeking a skilled Technical Support specialist to assist international customers with software products and services. You will handle inquiries through phone, email, or chat, troubleshooting issues and guiding users toward effective solutions.

The role requires clear English communication, experience in international BPO, and a solid understanding of support processes to deliver high-quality service across diverse client profiles.

Qualifications

• 1–6 years of experience in an International BPO handling Technical Voice Process or similar roles.
• Strong knowledge of international technical support processes and procedures.
• Excellent communication skills in English language

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot software issues, identify root causes and resolve problems efficiently.
• Collaborate with internal teams to escalate complex cases requiring further assistance.
• Document customer interactions using CRM tools for accurate tracking and reporting.

Skills

Technical support

CRM tools

English communication

Tools

CRM tools

Job description

Roles and Responsibilities :

• Provide technical support to customers through phone calls, emails, or chats regarding software products and services.
• Troubleshoot issues with software applications, identify root causes, and resolve problems efficiently.
• Collaborate with internal teams to collaborate complex cases that require further assistance.
• Document customer interactions using CRM tools for accurate tracking and reporting.

Job Requirements :

• 1-6 years of experience in an International BPO environment handling Technical Voice Process (TVP) or similar roles.
• Strong knowledge of international technical support processes and procedures.
• Excellent communication skills in English language for effective interaction with customers from diverse backgrounds.