Technical Customer Service Officer

Talent Acquaintance; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Talent Acquaintance in Bengaluru is seeking a customer support specialist to provide technical assistance across phone, email, and chat.

You will troubleshoot issues, expand product knowledge, and collaborate with internal teams to boost customer satisfaction and retention.

Ideal candidates have strong technical understanding, excellent communication, and the ability to learn quickly in a dynamic environment.

Qualifications

• Strong understanding of technical concepts.
• Excellent communication and interpersonal skills.
• Able to prioritize tasks in fast-paced environments.
• Experience with customer service software.
• Adapt to new technologies quickly.

Responsibilities

• Provide technical support via phone, email, or chat.
• Troubleshoot and resolve complex technical issues.
• Collaborate with internal teams to improve knowledge.
• Develop and maintain knowledge of products and services.
• Analyze customer feedback to suggest improvements.
• Build relationships to ensure loyalty and retention.

Skills

Technical concepts

Excellent communication

Prioritization

Problem solving

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.