Hiring For US Telecom process | Noida | Voice

Expert Staffing Solutions New Delhi; Dadri; On-site; INR 312,480 - 357,120; Full time

Benefits offered by this job

Both-side cab facility

Attractive PLI

Performance incentives

Job summary

Expert Staffing Solutions New Delhi is seeking enthusiastic Customer Support Executives in India, Uttar Pradesh, Dadri. The role involves handling inbound calls, resolving customer queries, and upselling products.

Candidates must possess at least 12 months of customer service experience, be comfortable with US shifts, and demonstrate strong communication skills. Additional benefits include up to 32,000 salary for experienced candidates and an attractive performance incentive structure.

Qualifications

• Minimum 12 months of customer service/sales experience preferred.
• Excellent communication and interpersonal skills.
• Comfortable working in the US shift (starting from 6 PM).

Responsibilities

• Handle inbound customer calls professionally.
• Resolve customer queries and concerns effectively.
• Promote and upsell relevant products/services.
• Maintain high customer satisfaction levels.
• Achieve sales and performance targets.

Skills

Excellent communication skills

Customer service experience

Sales skills

Education

UG/Graduate

Job description

Job Description

We are hiring enthusiastic and customer-focused Customer Support Executives for our Inbound Sales & Upselling process. The role involves handling inbound customer calls, resolving queries, providing excellent customer service, and identifying opportunities to upsell products or services.

Key Responsibilities

• Handle inbound customer calls professionally.
• Resolve customer queries and concerns effectively.
• Promote and upsell relevant products/services.
• Maintain high customer satisfaction levels.
• Achieve sales and performance targets.

Eligibility

• UG/Graduate candidates can apply.
• Minimum 12 months of customer service/sales experience preferred.
• Excellent communication and interpersonal skills.
• Comfortable working in the US shift (starting from 6 PM).

Compensation & Benefits

• Salary up to 28,000 (12+ months experience) / 32,000 (18+ months experience).
• Attractive PLI and lucrative performance incentives.
• Both-side cab facility.
• Location: Noida.
• Age limit: Up to 39 years.