Technical Support, Technical Sales & Training Lead

Rayzon Solar; Surat; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Rayzon Solar in Surat, Gujarat, seeks an experienced Lead for Advanced Technical Support, sales enablement and product training across our inverter and energy-solutions portfolio.

You will be the central technical knowledge hub for internal teams, customers, installers, distributors and service partners, delivering training, troubleshooting and pre-launch readiness. Strong communication and hands-on commissioning skills are essential.

Qualifications

• Bachelor’s degree in Electrical, Electronics, Power Electronics, Renewable Energy or a related discipline.
• Approximately 5 to 8 years of relevant experience in technical support, application support, technical sales or technical training.
• Strong working knowledge of solar inverters, hybrid systems, batteries/BESS fundamentals and communication or monitoring products.
• Demonstrated ability to deliver technical training and explain complex concepts to varied audiences.
• Hands-on experience in commissioning, remote diagnosis and customer-facing technical support.

Responsibilities

• Provide advanced remote diagnosis and structured escalation support for inverter, hybrid, battery, communication and monitoring issues.
• Support Sales and Product teams with product selection, technical presentations, demonstrations, and technically accurate customer commitments.
• Design and deliver training and certification programs for customers, installers, distributors, EPCs, service partners and Rayzon teams.
• Develop and maintain technical presentations, troubleshooting guides, FAQs, application notes, service bulletins and knowledge-base content.
• Coordinate product and service knowledge transfer from OEM/ODM suppliers and ensure readiness before product launch.
• Review recurring support cases and installation errors to identify training, documentation and product-improvement needs.
• Support commissioning, monitoring-platform onboarding and technically complex customer discussions.
• Work closely with the Application Engineer while keeping detailed solution design, integration and compliance ownership clearly separated.

Skills

Technical support

Application support

Technical training

Solar inverters

Hybrid systems

Battery/BESS fundamentals

Remote diagnosis

Customer-facing communication

Product knowledge

Education

Bachelor's degree in Electrical, Electronics, Power Electronics, Renewable Energy

Tools

Monitoring platforms

Remote diagnosis tools

Technical presentation software

Power electronics testing equipment

Job description

Role Purpose

Lead advanced technical support, technical sales enablement and product training across Rayzons inverter and energy-solutions portfolio. The role will serve as the central technical knowledge hub for internal teams, customers, installers, distributors and service partners.

Key Responsibilities

• Provide advanced remote diagnosis and structured escalation support for complex inverter, hybrid, battery, communication and monitoring issues.
• Support Sales and Product teams with product selection, technical presentations, demonstrations, application clarification and technically accurate customer commitments.
• Design and deliver training and certification programs for customers, installers, distributors, EPCs, service partners and Rayzon teams.
• Develop and maintain technical presentations, troubleshooting guides, FAQs, application notes, service bulletins and knowledge-base content.
• Coordinate product and service knowledge transfer from OEM/ODM suppliers and ensure readiness before product launch.
• Review recurring support cases and installation errors to identify training, documentation and product-improvement needs.
• Support commissioning, monitoring-platform onboarding and technically complex customer discussions.
• Work closely with the Application Engineer while keeping detailed solution design, integration and compliance ownership clearly separated.

Qualifications and Experience

• Bachelors degree in Electrical, Electronics, Power Electronics, Renewable Energy or a related discipline.
• Approximately 5 to 8 years of relevant experience in technical support, application support, technical sales or technical training.
• Strong working knowledge of solar inverters, hybrid systems, batteries/BESS fundamentals and communication or monitoring products.
• Demonstrated ability to deliver technical training and explain complex concepts to varied audiences.
• Hands-on experience in commissioning, remote diagnosis and customer-facing technical support.

Core Competencies

• Advanced troubleshooting and fault interpretation
• Technical presentation and facilitation
• Training design and delivery
• Customer-facing technical communication
• Product and application knowledge
• Knowledge management and continuous improvement