Technical Support and Service Manager, Inverter Business

Rayzon Solar; Surat; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Rayzon Solar in Surat, India, seeks a Senior Head of Service to establish and grow its service and technical-support ecosystem for grid-connected inverters, storage, and related products.

You will lead a multidisciplinary team, implement scalable processes, and drive partner networks from a lifecycle perspective, ensuring high customer satisfaction across the country.

Qualifications

• Bachelor’s degree in Electrical, Electronics, Power Electronics, Renewable Energy or related field.
• 8–12 years of relevant leadership experience in technical service or lifecycle operations.
• Strong background with solar inverters, energy storage or high-power electrical products.
• Experience building teams, service networks and training programs.

Responsibilities

• Define the service operating model and scalable organization including hotline, email, remote support, training, warranty and RMA.
• Recruit, coach and develop technical-support, training and field-service teams.
• Establish partner channels with clear ownership, escalation and professional communication.
• Develop structured product training, assessment and certification programs.
• Lead warranty, RMA, replacement, repair, service-stock and supplier escalation governance.
• Build Pan-India field coverage using internal engineers and regional partners.
• Coordinate technical sales enablement and Application Engineering support.
• Convert field data into reliability insights and actionables for product/process improvements.
• Support CRM, monitoring, diagnostic, claim and knowledge-management systems.
• Represent service during product launches and supplier reviews.

Skills

Strategic leadership

People management

Customer & channel orientation

Supplier governance

Warranty & field-service mgmt

Cross-functional leadership

Technical communication

Education

Bachelor's degree in Electrical/Electronics/Renewable Energy

Job description

Role Purpose

Establish, lead and continuously develop Rayzons service and technical-support ecosystem for grid-connected inverters, hybrid inverters, batteries, communication products, monitoring platforms and future energy solutions. The role will create the organization, processes, competencies and partner network required to support customers and channel partners through the complete product lifecycle.

Key Responsibilities

• Define the service operating model and build a scalable organization covering hotline, email and remote support, training, warranty and RMA coordination, field service and partner management.
• Recruit, coach and develop technical-support, training, customer-support and field-service professionals, while creating product specialists and backup capability.
• Establish customer, installer, distributor, EPC and service-partner support channels with clear ownership, escalation and professional communication.
• Develop structured product training, assessment and certification programs with supplier knowledge transfer before product launch.
• Lead warranty, RMA, replacement, repair, service-stock and supplier escalation governance in collaboration with SCM, Quality, Product and Finance.
• Build Pan-India field coverage using internal engineers and qualified regional service partners.
• Coordinate technical sales enablement and Application Engineering support for product selection, customer discussions and complex solutions.
• Convert field information into reliability insights, root-cause actions, service bulletins and product or process improvements.
• Support implementation of CRM, monitoring, commissioning, diagnostic, claim and knowledge-management systems.
• Represent the service function during product launch readiness, supplier reviews and management discussions.

Qualifications and Experience

• Bachelors degree in Electrical, Electronics, Power Electronics, Renewable Energy or a related discipline.
• Approximately 8 to 12 years of relevant experience, including leadership responsibility in technical service, after-sales support or lifecycle operations.
• Strong experience with solar inverters, power electronics, energy storage systems or comparable electrical products.
• Demonstrated experience building teams, service networks, training programs and customer-support processes.
• Experience working with OEM/ODM suppliers and multi-functional stakeholders is highly preferred.

Core Competencies

• Strategic organization building and people leadership
• Customer and channel orientation
• Supplier and partner governance
• Warranty, RMA and field-service management
• Cross-functional decision-making and escalation leadership
• Strong technical communication and business judgement