ENGINEER TECHNICAL SUPPORT L1

Network Techlab India Limited; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Network Techlab India Limited is seeking an Engineer Technical Support L1 to assist with installation and maintenance of solar panel systems in Mumbai. You will be the first line of technical support, ensuring quality service for a growing renewable energy customer base.

The role emphasizes hands-on installation support, routine maintenance, and clear documentation to support senior engineers in resolving complex issues and driving customer satisfaction.

Qualifications

• 0-2 years of experience in technical support or installation roles.
• Basic understanding of solar panel technology and installation processes.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Assist in the installation of solar panel systems at customer locations.
• Provide technical support and troubleshooting for solar panel systems.
• Conduct routine maintenance checks and ensure systems are operating efficiently.
• Document installation processes and customer interactions accurately.
• Collaborate with senior engineers to resolve complex technical issues.

Skills

Problem solving

Communication skills

Teamwork

Attention to detail

Solar panel technology basics

Job description

Job Summary

The Engineer Technical Support L1 will provide essential support for the installation and maintenance of solar panel systems. This role is ideal for individuals looking to start their career in renewable energy and technical support, with a focus on delivering high-quality service to customers.

Job Summary

The Engineer Technical Support L1 will provide essential support for the installation and maintenance of solar panel systems. This role is ideal for individuals looking to start their career in renewable energy and technical support, with a focus on delivering high-quality service to customers.

Duties and Responsibilities

• Assist in the installation of solar panel systems at customer locations.
• Provide technical support and troubleshooting for solar panel systems.
• Conduct routine maintenance checks and ensure systems are operating efficiently.
• Document installation processes and customer interactions accurately.
• Collaborate with senior engineers to resolve complex technical issues.

Qualifications And Requirements

• 0-2 years of experience in technical support or installation roles.
• Basic understanding of solar panel technology and installation processes.
• Strong problem‑solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Key Competencies

• Technical proficiency in installation and maintenance of solar panels.
• Customer service orientation and ability to handle inquiries professionally.
• Adaptability and willingness to learn new technologies and processes.
• Time management skills to prioritize tasks effectively.

Performance Expectations

• Meet installation and maintenance deadlines consistently.
• Achieve high customer satisfaction ratings through effective support.
• Demonstrate continuous improvement in technical skills and knowledge.