Technical Support Executive – Mindware

Barcode Vault; Delhi; Hybrid; INR 240,000 - 360,000; Full time

Job summary

Barcode Vault is seeking a technical support/field service professional in Delhi to install, configure, and troubleshoot barcode printers, scanners, and labeling software. You will handle on-site visits and remote support, calibrate printers, install drivers, and upgrade firmware, ensuring reliable network printing.

The role requires 1–4 years of experience, knowledge of BarTender/ZebraDesigner, and strong communication.

Qualifications

• 1–4 years of technical support or field service experience.
• Hands-on experience with Zebra, TSC, Honeywell, or TVS printers.
• Knowledge of BarTender, ZebraDesigner, or similar labeling software.
• Strong troubleshooting skills in electronics, mechanics, and networking.
• Good understanding of Windows OS, drivers, and device configuration.
• Excellent spoken and written communication skills.
• Ability to work independently and handle field visits confidently.

Responsibilities

• Install and configure barcode printers, scanners, and labeling software.
• Provide remote and on-site troubleshooting for hardware and software issues.
• Perform printer calibration, driver installation, firmware upgrades, and network printing setup.
• Diagnose and resolve connectivity issues (USB, LAN, Wi-Fi).
• Maintain accurate service documentation and daily technical reports.
• Assist customers with product handling, maintenance, and usage training.
• Work closely with sales and engineering departments for escalations.
• Ensure high customer satisfaction through timely support and professional communication.

Skills

Troubleshooting

Customer communication

Field service

Windows OS

Education

Diploma / B.Tech / BCA / B.Sc in Electronics/IT/CS

Tools

BarTender

ZebraDesigner

Zebra printers

TSC printers

Honeywell printers

Job description

• Install and configure barcode printers, scanners, and labeling software.
• Provide remote and on-site troubleshooting for hardware and software issues.
• Perform printer calibration, driver installation, firmware upgrades, and network printing setup.
• Diagnose and resolve connectivity issues (USB, LAN, Wi-Fi).
• Maintain accurate service documentation and daily technical reports.
• Assist customers with product handling, maintenance, and usage training.
• Work closely with sales and engineering departments for escalations.
• Ensure high customer satisfaction through timely support and professional communication.

Role Overview

1–4 years of technical support or field service experience.

Hands-on experience with Zebra, TSC, Honeywell, or TVS printers (preferred).

Knowledge of BarTender, ZebraDesigner, or similar labeling software.

Strong troubleshooting skills in electronics, mechanics, and networking.

Good understanding of Windows OS, drivers, and device configuration.

Excellent spoken and written communication skills.

Ability to work independently and handle field visits confidently.

Who Can Apply

Candidates who meet the following criteria are eligible:

Diploma / B.Tech / BCA / B.Sc in Electronics, IT, Computer Science, or related fields.

1–4 years of experience in technical support / service engineering.

Candidates with barcode industry experience preferred.

Individuals capable of providing both on-site and remote support.

Strong troubleshooting and customer-handling abilities