Technical Support Executive

Satcop; Hyderabad; On-site; INR 180,000 - 300,000; Full time

Job summary

Satcop in Hyderabad is seeking a Technical Support Executive to provide remote and on-site support for GPS software, RFID attendance systems, and mobile apps. You will be the first point of contact for resolving issues, offering training, and ensuring smooth operation of our hardware and software solutions.

The role requires a Bachelor's degree in a technical field, 0-1 year experience, strong communication skills in English and local language, and willingness to travel occasionally for on-site

Qualifications

• Bachelor's degree in IT, CS, Electronics, or related technical field.
• 0–1 year of experience in a technical support/helpdesk role.
• Strong understanding of mobile apps and GPS hardware troubleshooting.
• Excellent communication and customer service skills in English and local language.
• Willingness to travel occasionally for on-site support and training.

Responsibilities

• Provide remote and on-site technical support for GPS software, RFID attendance systems, and mobile apps.
• Handle calls, emails, and tickets from schools and users regarding issues.
• Assist with device installation, configuration, and troubleshooting.
• Coordinate with development and operations teams for bug reporting and resolution follow-ups.
• Guide school staff and transport teams in using the system efficiently.
• Maintain issue logs and documentation for reference and reporting.
• Conduct periodic checks to ensure system health and client satisfaction.

Skills

Mobile apps

GPS hardware troubleshooting

Customer service

English communication

Local language communication

Problem solving

Travel readiness

Education

Bachelor's degree in IT/CS/Electronics

Job description

We are looking for a dedicated and technically skilled Technical Support Executive to provide assistance to our school clients, transport staff, and parents. You will be the first point of contact for resolving issues, providing training, and ensuring the smooth operation of our hardware and software solutions.

Key Responsibilities

• Provide remote and on-site technical support for GPS Software, RFID attendance systems, and mobile apps.
• Handle incoming calls, emails, and tickets from schools and users regarding technical issues.
• Assist with device installation, configuration, and troubleshooting.
• Coordinate with the development and operations team for bug reporting and resolution follow-ups.
• Guide school staff and transport teams in using the system efficiently.
• Maintain issue logs and documentation for reference and reporting.
• Conduct periodic checks and follow-ups to ensure system health and client satisfaction.

Required Skills Qualifications

• Bachelor s degree in IT, Computer Science, Electronics, or a related technical field.
• 0-1 year of experience in a technical support/helpdesk role.
• Strong understanding of mobile apps, GPS hardware troubleshooting.
• Excellent communication and customer service skills in English and local language.
• Problem-solving attitude and ability to work under pressure.
• Willingness to travel occasionally for on-site support and training.

Job Type: Full Time

Job Location: Hyderabad

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change.