Technical Support Engineer (Contract)

Vedantu; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

Vedantu is seeking enthusiastic Technical Support Associates to join our Technology team in Bengaluru. Fresh graduates or those with prior technical support experience will troubleshoot issues and provide exceptional customer service.

The role involves handling email, phone, chat, and ticketing systems, with remote access tools, and ensuring timely resolution with thorough documentation and escalation when needed.

Qualifications

• Bachelor's degree in any discipline is required.
• Preferred: B.E./B.Tech (CS/IT/Electronics), B.Sc., M.Sc. (CS/IT) or related degree with strong troubleshooting knowledge.

Responsibilities

• Provide technical support through email, phone, chat, ticketing systems, and remote access tools.
• Follow up with users and internal teams until issues are resolved.
• Document customer interactions and resolutions.
• Escalate complex issues appropriately while maintaining ownership.

Skills

Android troubleshooting

iOS troubleshooting

Windows troubleshooting

macOS troubleshooting

Linux troubleshooting

Desktop hardware

Laptop hardware

Smartphone hardware

Tablet hardware

Analytical thinking

Problem solving

Customer focus

Verbal communication

Written communication

Additional language proficiency

Education

Bachelor's degree

B.E./B.Tech (CS/IT/Electronics)

B.Sc./M.Sc. (CS/IT)

Tools

Microsoft Office

Google Workspace

Job description

We are seeking enthusiastic and technically skilled Technical Support Associates to join our Technology team. This role is ideal for fresh graduates or candidates with prior technical support experience who are passionate about troubleshooting technology issues and delivering exceptional customer service.

Key Responsibilities

• Provide technical support through email, phone, chat, ticketing systems, and remote access tools.
• Follow up with users and internal teams until issues are resolved.
• Document customer interactions and resolutions.
• Escalate complex issues appropriately while maintaining ownership.

Required Qualifications

• Bachelor's degree in any discipline.
• Preferred: B.E./B.Tech, (CS/IT/Electronics), B.Sc., M.Sc. (CS/IT), or any degree with strong technical troubleshooting knowledge.

Technical Skills

• Android, iOS, Windows, macOS, and Linux troubleshooting.
• Desktop, laptop, smartphone, tablet hardware troubleshooting.
• Microsoft Office and Google Workspace.

Preferred Skills

• Excellent verbal and written communication.
• Analytical and problem-solving skills.
• Customer-focused attitude.
• Additional language proficiency is a plus.