Technical Support Engineer

Sutherland; Hyderabad; On-site; INR 279,000 - 446,000; Full time

Job summary

Sutherland in Hyderabad is seeking a Technical Support Engineer for a 5-day office-based shift from 10am to 7pm. Location: Survey No-1, Block-2, NSL ARENA, 9th Floor, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039.

The role requires handling multiple customer queries, training end users, and occasional night shifts with remote work when assigned. Travel to client sites as needed and communication in Hindi are important to support mobile and desktop app issues.

Qualifications

• 0–2 years of experience in technical support.
• Fluent in Hindi and able to communicate with customers.
• Willing to work night shifts and travel to client sites.

Responsibilities

• Manage multiple customers and coordinate with technical team to resolve issues.
• Provide training to end users.
• Communicate with customers in Hindi.
• Handle night shifts when required (remote during night shifts).
• Travel to client sites as needed.

Skills

Hindi

SQL

Mobile/Desktop apps

Job description

Location; Hyderabad

Shift timings: 10am to 7pm

Work mode: 5 days working from office

Technical Support Engineer
Job Location: Address: Survey No- 1, Block-2, NSL ARENA, 9th Floor, Uppal - Ramanthapur Rd, Uppal, Hyderabad, Telangana 500039

JD.

EXP: 0 to 2 Years

• 1. Managing multiple customers and get the issues resolved by coordinating with technical team
• 2. Giving training to end users
• 3. Willing to work in night shift when required ( it will be remote when working in night shifts)
• 4. Willing to travel to client place when required
• 5. Talking to customers in Hindi
• 6. Good knowledge on mobile and desktop apps
• 7. good at SQL