Technical Support Engineer - Production & Cloud

Mindstech; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Mindstech is seeking an L2 Production/Application Support specialist in Gurugram to support customer-facing production systems. You will troubleshoot Linux, OpenShift/OCP, Oracle, SQL, Elastic, and AWS environments, manage incidents, tickets, monitoring, and SLAs, and communicate status clearly to customers.

The ideal candidate has 5–7 years of L2 support experience, strong problem-solving and ITIL knowledge, and a customer-focused communication style.

Qualifications

• 5–7 years in L2 Production/Application Support with Linux, OpenShift/OCP, SQL, Oracle, Elastic and AWS exposure.
• Strong troubleshooting, ITIL, incident management and customer communication skills.

Responsibilities

• Provide L2 technical support for production systems and manage incidents, tickets, monitoring, and SLAs.

Tools

Linux

OpenShift/OCP

Oracle

SQL

Elastic

AWS

Job description

Provide L2 technical support for customer-facing production systems. Troubleshoot Linux, OpenShift/OCP, Oracle, SQL, Elastic & AWS environments. Manage incidents, tickets, monitoring & SLAs ensuring timely resolution & effective customer communication.

Required Candidate profile

5–7 years in L2 Production/Application Support with Linux, OpenShift/OCP, SQL, Oracle, Elastic and AWS exposure. Strong troubleshooting, ITIL, incident management and customer communication skills.