Technical Support Engineer (Multilingual speaking)

QueueBuster; Uttar Pradesh; On-site; INR 300,000 - 600,000; Full time

Job summary

QueueBuster in India seeks a Technical Support Engineer to provide enterprise-level assistance for our POS software. The role requires fluency in Tamil and English, along with a Bachelor’s degree in computer science or information technology.

You will diagnose software issues, conduct online meetings with clients, and provide technical training on our products. The position involves working in a 24/7 environment and may require travel to client sites for troubleshooting.

Qualifications

• 0-2 years of experience in application support or technical support roles.
• Ability to diagnose and troubleshoot complex application and software issues.
• Willingness to work in a 24/7 support environment.

Responsibilities

• Provide enterprise-level assistance via email, phone calls, and video calls.
• Diagnose software issues during online meetings with merchants.
• Provide product technical demonstrations to merchants.
• Install and configure POS devices for merchants.
• Travel to client sites for troubleshooting when needed.

Skills

Fluent in Tamil

Fluent in English

Excellent interpersonal skills

Good written communication skills

Good verbal communication skills

Education

Bachelor’s degree in computer science or information technology

Job description

Technical Support Engineer (Multilingual speaking)

0-2 yrs

Corporate Office

Full-Time

Position Title: Technical Support Engineer (Tamil, Malayalam)

Experience: 0-2 years

Position Type: Full Time

** Candidates should be fluent in Tamil & English and willing to work in rotational shift **

Job Description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers.You will diagnose and troubleshoot our POS software problems and help our customers with theirsupportqueries. Ultimately, you will be a person our customers' trust. They will rely on you to provide timely andaccuratesolutionstotheirtechnicalproblems.

Roles and Responsibilities

• Support on email / phone calls / google meets to give clients quick answers
• Onlinemeetingwithmerchantstodiagnosethe softwareissues
• Providingproducttechdemonstrationtothe merchants
• Installingandconfiguringmerchant’sPOSdevice
• Ability to work in 24*7 support environment
• Willing to travel to client side for troubleshooting, if needed

Education

• Bachelor’s degree in computer science or information technology
• Proven work experienceof 0-2 yrsas an application support / technical support role
• Ability to solve complex application/software issues
• Excellent interpersonal skills
• Good written and verbal communication skills