Technical Support Engineer

QueueBuster; Uttar Pradesh; On-site; INR 300,000 - 500,000; Full time

Job summary

QueueBuster is looking for a Technical Support Engineer in Uttar Pradesh, India, to provide enterprise-level assistance to customers. Your role will involve diagnosing and troubleshooting POS software issues while ensuring clients receive accurate solutions to their technical problems. Candidates should possess a Bachelor's in computer science or IT and have 0-3 years of experience in technical support. Strong interpersonal and communication skills are a must. The role supports clients through emails and calls, offers product demonstrations, and may require travel to resolve issues.

Qualifications

• Proven work experience of 0-3 years in application support or technical support.
• Ability to solve complex application/software issues.
• Excellent interpersonal skills are necessary.

Responsibilities

• Support clients via email, phone calls, or Google Meet.
• Diagnose software issues and provide tech demonstrations to merchants.
• Conduct merchant onboarding and online training.
• Willingness to travel for troubleshooting if needed.

Skills

Interpersonal skills

Written communication

Verbal communication

Troubleshooting skills

Education

Bachelor’s degree in computer science or information technology

Job description

Position Title: Technical Support Engineer / Sr. Technical Support Engineer

Position Type: Full Time

About DPD Technologies

QueueBuster (a DPD Technology company) is a dynamic and fast‑growing retail technology leader, revolutionizing the way businesses manage their operations. From sprawling retail chains to compact kiosks and carts, QueueBuster powers over 75,000 merchants across the globe. Our versatile POS solutions cater to diverse business needs, including seamless billing, inventory management, khata (digital ledger), eStore integration, CRM loyalty programs, and detailed reporting. Serving industries like retail, restaurants, cafes, electronics, FMCG, and more, QueueBuster is committed to empowering businesses of all sizes to operate smarter and more efficiently. At QueueBuster, we champion a culture of collaboration, creativity, and innovation, where teamwork thrives, and flexibility is celebrated.

Job Description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot our POS software problems and help our customers with their support queries. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Roles and Responsibilities

• Support on email / phone calls / Google Meet to give clients quick answers
• Online meeting with merchants to diagnose the software issues, providing product tech demonstration to the merchants, installing and configuring merchant’s POS device
• Merchant onboarding, product online training. Ability to work in a 24*7 support environment
• Willing to travel to client side for troubleshooting, if needed

Education

• Bachelor’s degree in computer science or information technology
• Proven work experience of 0-3 yrs as an application support / technical support role. Ability to solve complex application/software issues
• Excellent interpersonal skills
• Good written and verbal communication skills