Technical Support Engineer - L1 (Mumbai)

Inspirisys; Mumbai, Thane, Navi Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Inspirisys is seeking an end user support specialist in Mumbai to provide top-notch technical assistance to internal users. The role involves handling Office 365, OneDrive, and Intune, with emphasis on troubleshooting and user training.

The ideal candidate will have strong communication skills, experience with end-user support, and the ability to manage workstation imaging and hardware/software issues. Immediate joiners preferred.

Qualifications

• Experience in handling end user support.
• Excellent verbal and written communication required.
• Experience with workstation management and desktop imaging.
• Hands-on hardware/software support experience.

Responsibilities

• Excellent verbal and written communication with end users.
• Good experience in handling end user support.
• Experience with workstation management system and desktop imaging.
• Knowledge of Office 365, OneDrive and Microsoft Endpoint Manager (Intune).
• Strong organizational and time management skills.
• Experience with MS Office applications (Word, Excel, Outlook).
• User sensitization and provide technical support and training to end-users as needed.
• Hands-on experience in hardware, software and communication applications viz TEAMS, E-Mail support.
• Technically competent in finding quick fixes and workarounds while delivering exemplary customer service.
• Team player cooperative and dependable.
• Immediate joiners preferred.

Skills

End user support experience

Excellent communication

Team player

Tools

Office 365

OneDrive

Intune

Job description

Role & responsibilities:

• Excellent verbal and written communication
• Good experience in handling End user support
• Experience with workstation management system and desktop imaging.
• Knowledge of Office 365, OneDrive and Microsoft Endpoint Manager (Intune).
• Strong organizational and time management skills
• Experience with MS Office applications (Word, Excel, Outlook)
• User sensitization and provide technical support and training to end-users as needed.
• Hands-on experience in Hardware, Software and communication applications viz TEAMS, E-Mail support.
• Technically competent in finding quick fixes, workarounds, while delivering exemplary customer service
• Team player cooperative and dependable
• Immediate joiners preferred