Job Opening For IT Support Engineer L2 - Mumbai (Andheri)

Team Computers; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Team Computers in Mumbai, Andheri, seeks an End User Support / IT Engineer L2 to provide frontline IT support for the local office and remote users. You will handle desktop and laptop administration, M365 support, AD, Intune, and network security tasks in a fast-paced environment.

The role requires 4-6 years of experience, strong troubleshooting, VIP user support, and hands-on coordination with vendors to keep devices, software, and connectivity running smoothly.

Qualifications

• 4+ years of End User Support experience.
• Experience supporting remote or branch offices.
• Strong troubleshooting and customer service skills.
• Experience with network troubleshooting and firewall administration.
• Experience supporting executive and VIP users.

Responsibilities

• Level 1 and Level 2 End User Support.
• Windows 10/11 desktop and laptop administration.
• Microsoft 365, Teams, OneDrive and Outlook support.
• User onboarding and offboarding.
• Active Directory account support.
• Asset and inventory management.
• Laptop provisioning and deployment.
• Cisco switch administration and troubleshooting.
• Sophos firewall administration and VPN support.
• Network troubleshooting and connectivity analysis.
• Vendor coordination and remote office IT operations.
• Configure and troubleshoot Cisco switch ports.
• VLAN and LAN troubleshooting.
• DHCP, DNS and TCP/IP troubleshooting.
• Sophos firewall rule implementation.
• VPN user support and troubleshooting.

Skills

EUC Support

Microsoft 365 Admin

Windows 10/11 Admin

Active Directory

Intune (Preferred)

Cisco Switching

Sophos Firewall

TCP/IP Networking

DNS & DHCP

NAT

VPN Technologies

Printer/AV/Peripherals

Job description

Job description

Role : End User Support / IT Engineer L2

Location : Mumbai, Andheri

Exp : 4-6 years

The End User Support & Site IT Engineer is responsible for providing end-to-end IT support services for remote office users, including desktop support, laptop lifecycle management, Microsoft 365 support, local site network support, and security device administration. The role acts as the primary IT representative at the site and serves as the escalation point for complex user, infrastructure, and connectivity issues.

Key Responsibilities

• Level 1 and Level 2 End User Support
• Windows 10/11 desktop and laptop administration
• Microsoft 365, Teams, OneDrive and Outlook support
• User onboarding and offboarding
• Active Directory account support
• Asset and inventory management
• Laptop provisioning and deployment
• Cisco switch administration and troubleshooting
• Sophos firewall administration and VPN support
• Network troubleshooting and connectivity analysis
• Vendor coordination and remote office IT operations

Network & Security Responsibilities

• Configure and troubleshoot Cisco switch ports
• VLAN and LAN troubleshooting
• DHCP, DNS and TCP/IP troubleshooting
• Sophos firewall rule implementation
• VPN user support and troubleshooting
• Internet connectivity issue resolution
• Basic log analysis and incident escalation

Required Technical Skills

• End User Computing (EUC) Support
• Microsoft 365 Administration
• Windows 10/11 Administration
• Active Directory
• Intune (Preferred)
• Cisco Switching
• Sophos Firewall
• TCP/IP Networking
• DNS, DHCP, NAT
• VPN Technologies
• Printer, Audio/Video and Peripheral Support

Required Experience

• 4+ years of End User Support experience
• Experience supporting remote or branch offices
• Strong troubleshooting and customer service skills
• Experience with network troubleshooting and firewall administration
• Experience supporting executive and VIP users

Preferred Certifications

• CCNA
• Microsoft MS-900
• Microsoft Endpoint Administrator
• ITIL Foundation (Good To Have)