Technical Support Engineer 2

Accel It Services

Dadri, Gurugram District

On-site

INR 360,000 - 440,000

Full time

5 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Accel It Services is seeking an experienced L2 Technical Support Engineer to provide end-user and infrastructure support in Delhi, Noida, or Gurgaon. The role requires strong technical and communication skills and immediate joining.

Responsibilities include L2 desktop/laptop and IT hardware/software troubleshooting, Windows OS, MS Office, Outlook, printers, network basics, and Active Directory user support. Coordination with L3 teams and vendors is also expected.

Qualifications

4+ years of relevant IT/Technical Support experience.
Strong Desktop/Laptop & Network troubleshooting skills.
Experience in L2 and VIP support.
Excellent communication and customer-handling skills.

Responsibilities

L2 support for Desktop, Laptop and IT hardware/software issues
Troubleshooting Windows OS, MS Office, Outlook, printers and peripherals
Basic troubleshooting of LAN, WAN, TCP/IP, DNS, DHCP and VPN
User and system support through Active Directory
Handle technical incidents and ensure timely resolution as per SLA
Provide VIP/Executive support to senior users
Coordinate with L3 teams and vendors for complex issues

Skills

Desktop/Laptop troubleshooting

Network troubleshooting

VIP support

Communication

Tools

Active Directory

Job description

Position: Technical Support Engineer L2
Location: Delhi / Noida / Gurgaon
Experience: 4+ Years
CTC: Up to 4 LPA (Fixed)
Joining: Immediate Joiner Required

Job Description

We are looking for an experienced L2 Technical Support Engineer with strong technical and communication skills to provide end-user and infrastructure support.

Key Responsibilities