Technical Support Engineer

Rudr Consultancy Services; Udaipur District; On-site; INR 250,000 - 350,000; Full time

Job summary

Rudr Consultancy Services is seeking a technical support specialist to research and identify solutions to software and hardware issues. You will diagnose and troubleshoot problems, including account setup and network configuration, guiding customers to effective resolutions.

You will engage with clients via phone, email or chat, asking targeted questions and escalating unresolved issues to internal teams when needed.

Responsibilities

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions.

Job description

Research and identify solutions to software and hardware issues. Diagnose and troubleshoot technical issues, including account setup and network configuration. Ask customers targeted questions.

Required Candidate profile

Talk to clients through a series of actions, either via phone, email or chat until they've solved a technical issue. Properly elevate unresolved issues to appropriate internal teams