Technical Support Engineer

Niyukti Systems, Inc; Chennai District; On-site; INR 300,000 - 600,000; Full time

Job summary

Niyukti Systems, Inc. is seeking a Technical Support Engineer to provide enterprise-level assistance to customers. You will diagnose and troubleshoot software and hardware problems and help clients install applications and programs.

You will resolve network issues, configure operating systems, and use remote desktop connections to offer timely support. Strong written and spoken communication, the ability to explain technical details simply, and a customer-first mindset are essential.

Qualifications

• Bachelor's degree in Computer Science, IT or Software Engineering or equivalent.
• Microsoft, Cisco, Linux or similar certifications are a plus.
• Ability to explain technical details in simple terms and help customers with computer issues.

Responsibilities

• Diagnose and troubleshoot software and hardware problems for customers.
• Resolve network issues and configure operating systems.
• Use remote desktop connections to provide immediate support via email and chat.
• Communicate clearly with clients and provide written technical manuals when needed.

Skills

Troubleshooting

Customer support

Remote support

Communication

Problem diagnosis

Education

BSc in Computer Science/IT/Software Engineering

Tools

Microsoft Certification

Cisco Certification

Linux Certification

Job description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

This job is provided by Shine.com