Technical Support Engineer

Niyukti Systems, Inc; Kolkata District; On-site; INR 350,000 - 550,000; Full time

Job summary

Niyukti Systems, Inc. is seeking a Technical Support Engineer to diagnose and troubleshoot software and hardware issues, and help customers install applications. You will resolve network issues, configure operating systems, and use remote desktop connections to provide immediate support.

The role requires a degree in CS/IT or Software Engineering, and certifications like Microsoft, Cisco, or Linux are a plus. You will communicate solutions clearly via phone, email, and written manuals.

Qualifications

• Degree in CS, IT or Software Engineering.

Responsibilities

• Provide enterprise-level support to customers via email, chat, and phone.

Skills

Troubleshooting

Customer support

Remote desktop

Networking basics

Written communication

Education

Degree in CS/IT/Software Engineering

Tools

Email/Chat tools

Job description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.