Technical Support Engineer

Niyukti Systems, Inc; Dadri; On-site; INR 350,000 - 550,000; Full time

Job summary

Niyukti Systems, Inc. is seeking a Technical Support Engineer to deliver enterprise-level assistance to customers. You will diagnose and troubleshoot software and hardware problems and help clients install applications and programs.

You will resolve network issues, configure operating systems, and use remote desktop connections to provide immediate support, along with using email and chat to offer quick IT assistance. Strong communication skills will help guide customers through complex setups.

Qualifications

• Bachelor's degree in Computer Science, IT or Software Engineering.
• Certifications like Microsoft, Cisco, or Linux are a plus.
• Strong communication and ability to explain technical details simply.

Responsibilities

• Resolve network issues.
• Configure operating systems and use remote desktop connections to provide immediate support.
• Use email and chat applications to give clients quick answers to simple IT issues.
• Contact clients via phone and/or provide clear, written instructions and technical manuals for more complex problems that require nuanced instruction.

Skills

Troubleshooting

Customer support

Network issues

Education

Bachelor's degree in Computer Science/IT/Software Engineering

Job description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Responsibilities

• Resolve network issues.
• Configure operating systems and use remote desktop connections to provide immediate support.
• Use email and chat applications to give clients quick answers to simple IT issues.
• Contact clients via phone and/or provide clear, written instructions and technical manuals for more complex problems that require nuanced instruction.

Qualifications

• Hold a degree in a relevant field, like Computer Science, IT or Software Engineering.
• Microsoft, Cisco, Linux or similar certification is a plus.
• If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you.