Full Stack Technical Support Engineer

dacgu; Chennai; On-site; INR 500,000 - 700,000; Full time

Job summary

dacgu is seeking a skilled Technical Support Engineer to join the Engineering department in Chennai, India. The ideal candidate must have at least 3 years of experience in technical support, handling hardware and software issues while ensuring customer satisfaction. Key responsibilities include troubleshooting issues, providing technical guidance, and collaborating with engineering teams. A Bachelor's degree in Engineering or a related field is required. This role offers an opportunity to work in a dynamic team focused on technology and customer service.

Qualifications

• At least 3 years of experience in providing technical support.
• Strong knowledge of hardware and software troubleshooting techniques.
• Excellent communication and customer service skills.

Responsibilities

• Provide technical support to customers via phone, email, or in person.
• Troubleshoot hardware and software issues and provide timely resolutions.
• Collaborate with the engineering team to identify and resolve technical issues.

Skills

Technical support

Troubleshooting

Customer service

Communication

Education

Bachelor's degree in Engineering or related field

Tools

Ticketing systems

CRM software

Job description

We are seeking a highly skilled Technical Support Engineer to join our Engineering department. The ideal candidate will have at least 3 years of experience in providing technical support to customers and resolving complex technical issues. The Technical Support Engineer will be responsible for troubleshooting hardware and software problems, providing technical guidance to customers, and ensuring customer satisfaction.

Roles and Responsibilities

• Provide technical support to customers via phone, email, or in person
• Troubleshoot hardware and software issues and provide timely resolutions
• Collaborate with the engineering team to identify and resolve technical issues
• Document and track customer issues and resolutions in a timely manner
• Provide technical guidance and training to customers on product usage
• Assist in the testing and evaluation of new products and features
• Participate in on-call rotation for after-hours support as needed

Qualifications

• Bachelor's degree in Engineering or related field
• Minimum of 3 years of experience in a technical support role
• Strong knowledge of hardware and software troubleshooting techniques
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Experience with ticketing systems and CRM software is a plus

If you are a proactive problem-solver with a passion for technology and customer service, we encourage you to apply for the Technical Support Engineer position.