Sr. Technical Support Engineer

Htis Telecom; Mohali; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Htis Telecom in Mohali, India, is seeking a Senior Technical Support Engineer with expertise in hardware troubleshooting, networking, and customer support to assist sales teams, resolve technical issues, and ensure smooth installation and maintenance of hardware products and infrastructure.

The role involves performing day-to-day responsibilities, coordinating with internal teams to meet department goals, maintaining quality standards and timelines, and preparing reports and updates.

Qualifications

• 5+ years of professional experience in a relevant role.
• Strong experience in required skills for this position.
• Excellent communication and collaboration skills with both technical and non-technical stakeholders.
• Solid understanding of workplace processes, quality standards, and delivery timelines.

Responsibilities

• Perform day-to-day responsibilities for the role.
• Coordinate with internal teams to achieve goals.
• Maintain quality standards and timelines.
• Prepare reports, documentation, and updates as needed.
• Support managers and team members in achieving targets.
• Ensure compliance with company policies and ethics.

Skills

Hardware troubleshooting

Networking

Customer support

Technical communication

Education

B.Tech Computer Science

Job description

Job Summary

We are looking for a Senior Technical Support Engineer with expertise in hardware troubleshooting, networking, and customer support to assist sales teams, resolve technical issues, and ensure smooth installation and maintenance of hardware products and infrastructure.

Responsibilities

• Perform day-to-day responsibilities assigned for the role.
• Coordinate with internal teams to achieve department and organizational goals.
• Maintain quality standards and meet assigned timelines.
• Prepare required reports, documentation, and updates as needed.
• Support managers and team members in achieving operational targets.
• Ensure compliance with company policies, procedures, and work ethics.

Who You Are

Were looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 5+ years of professional experience in a relevant role.
• Strong experience in required skills for this position.
• Proven track record of handling role-related tasks and responsibilities effectively.
• Excellent communication and collaboration skills with both technical and non-technical stakeholders.
• Solid understanding of workplace processes, quality standards, and delivery timelines.
• B.Tech Computer Science.