Technical support

ESP Engineered; Hyderabad; On-site; INR 350,000 - 500,000; Full time

Job summary

ESP Engineered in Hyderabad is seeking a Technical Support professional to join our tech department. The ideal candidate should have at least 1 year of experience providing technical support, troubleshooting hardware and software issues, and ensuring IT systems operate smoothly.

You will assist end-users through phone, email, or in-person support, while collaborating with the IT team on complex issues. Excellent communication skills and a passion for technology are essential. Apply to join our dynamic team!

Qualifications

• 1 year of experience in a technical support role.
• Strong knowledge of hardware and software troubleshooting.
• Excellent communication and customer service skills.

Responsibilities

• Provide technical support to end-users via phone, email, or in person.
• Troubleshoot hardware and software issues including desktops and laptops.
• Install, configure, and maintain software applications and operating systems.

Skills

Technical support

Hardware troubleshooting

Software troubleshooting

Customer service

Communication skills

Education

Certification in IT support or related field

Job description

We are seeking a skilled Technical Support professional to join our dynamic tech department. The ideal candidate will have at least 1 year of experience in providing technical support to end-users. The role involves troubleshooting hardware and software issues, providing timely resolutions, and ensuring smooth operation of IT systems.

Roles and Responsibilities

• Provide technical support to end-users via phone, email, or in person
• Troubleshoot hardware and software issues, including desktops, laptops, printers, and peripherals
• Install, configure, and maintain software applications and operating systems
• Collaborate with IT team members to resolve complex technical issues
• Document support activities and maintain accurate records of troubleshooting steps
• Assist in the implementation of IT projects and upgrades
• Provide training and guidance to end-users on IT systems and applications
• Stay up-to-date on the latest technology trends and best practices in technical support

Qualifications

• 1 year of experience in a technical support role
• Strong knowledge of hardware and software troubleshooting
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Certification in IT support or related field is a plus

If you are a proactive problem-solver with a passion for technology and a desire to help others, we encourage you to apply for this exciting opportunity in our tech department.