Software Support Engineer

Quod Financial Limited; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Job summary

Quod Financial Limited is seeking a Software Support Engineer to join our team in Kochi. This full-time, on-site role focuses on providing Level 1 and Level 2 support for multi-asset trading platforms, ensuring their operation around the clock.

Responsibilities include monitoring system performance, assisting new clients, and participating in release management. Candidates should have strong Linux and SQL skills, and fluency in English is a must. Ideal for mid-level engineers ready for shift rotations.

Qualifications

• Good knowledge of Linux and scripting languages such as Perl and shell.
• Proficient in database management and SQL.
• Fluency in English to provide effective phone support.

Responsibilities

• Provide Level 1 and Level 2 support for the global platform.
• Monitor and operate the multi-asset trading platforms.
• Engage in release management and automate processes.

Skills

Linux

Scripting (Perl, shell)

SQL

Fluent English

Tools

Oracle

Open-source databases

Python

Job description

Open Position

About the Role

Quod Financial is hiring a Software Support Engineer in Cochin to join our global Support and Operations team — a full-time, on-site role open to mid-level engineers who want to keep critical multi-asset trading platforms running around the clock.

In this role, you will provide Level 1 and Level 2 support and help on‑board new clients onto Quod Financial's SaaS platform. The position runs across two shifts, including evening and night shifts, and all work is conducted in English. Candidates must be willing to work onsite, both temporary and permanent, and be available for shift rotations.

Responsibilities

• Support Level 1 (phone and email support) and Level 2 (diagnosis and resolutions) of our global platform
• Operations and monitoring of the platforms, including proactive operations on the SaaS environments
• Daily operations of the systems, which would include early shifts, night shifts and weekend works
• Participate in release management and automation of release management
• Participate in long‑term improvements of the operations
• Possibility of short on‑site assignments

Requirements

Must‑Have

• Good knowledge of Linux and scripting (Perl, shell)
• Good command of databases (e.g. Oracle or an open‑source type) and SQL languages
• Fluent English, with ability to provide phone support

Nice‑to‑Have

• Python
• Past experience in trading systems

Location and Employment Type

Cochin; On‑site; Trading Technology; Full‑Time