Technical Support Engineer

OPT Machine Vision Tech Co., Ltd; India; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Travel allowance

Structured technical training

Performance-based salary increments

Overseas exposure for customer support

Job summary

OPT Machine Vision Tech Co., Ltd is seeking a Technical Support Engineer to bridge customer needs with vision inspection technologies in India. The role involves pre-sales support, technical demonstrations, and post-sales troubleshooting, ensuring optimum solutions for clients. Candidates should have a Bachelor's degree or diploma in relevant fields and at least 2 years of experience in machine vision or technical support. Benefits include performance-based appraisals and structured training.

Qualifications

• Minimum of 2 years of experience in machine vision, industrial automation, or technical support.
• Hands-on experience with industrial cameras and vision software is essential.
• Fluency in English is required, proficiency in Mandarin is advantageous.

Responsibilities

• Collaborate with the Sales Team to design and recommend vision proposals.
• Conduct technical demonstrations and presentations at various events.
• Provide ongoing technical support and troubleshoot issues for customers.
• Travel to customer sites for visits and ensure smooth implementation.

Skills

Customer-oriented

Technical support

Machine vision knowledge

Communication skills

Education

Bachelor’s Degree or Diploma in Electrical Engineering, Electronics, Automation

Tools

Industrial cameras

Vision lighting

Vision software

Job description

As an Technical Support Engineer at OPT, you will play a pivotal role in bridging customer needs with our cutting‑edge vision inspection technologies. You will be responsible for understanding customer technical requirements, conducting pre‑sales feasibility studies, and providing end‑to‑end support—from initial consultation to post‑sales troubleshooting. Your expertise will ensure our clients receive tailored, high‑performance solutions that maximize their operational potential.

Key Responsibilities

• Pre‑Sales Collaboration: Work closely with the Sales Team throughout the sales cycle to design and recommend optimal vision proposals, including cameras, lighting, optics, software, etc.
• Technical Demonstrations: Design and execute in‑lab tests, customer‑site demonstrations, and presentations at trade shows, seminars, and industry events to showcase OPT’s capabilities.
• Post‑Sales Support: Provide ongoing technical support to existing customers using tools like CRM, email, phone, and MS Teams. Troubleshoot issues on‑site and deliver timely, effective resolutions.
• Customer Engagement: Travel to customer sites across the designated territory for pre and post‑sales visits, ensuring seamless implementation and fostering long‑term relationships.
• Travel Requirements: Willingness to travel domestically and internationally, with estimated overnight travel up to 25%.

Qualification

• Education: Bachelor’s Degree or Diploma in Electrical Engineering, Electronics, Automation, or a related field.
• Experience: Minimum of 2 years of experience in machine vision, industrial automation, technical support or field service engineering.
• Technical Skills: Hands‑on experience with industrial cameras, vision lighting, lenses, and vision software. Familiarity with OPT products is a plus.
• Mindset: Customer‑oriented with a proactive, responsible, and solution‑driven attitude.
• Collaboration: Ability to work independently and as part of a collaborative team in a fast‑paced environment.
• Excellent communication and presentation skills, with fluency in English (both written and spoken). Proficiency in Mandarin is a strong plus.

Your Benefit

At OPT, we invest in our people.

• Overseas or regional exposure for installation, troubleshooting, and customer support.
• Performance‑based appraisal and salary increment opportunities.
• Travel allowance / claimable field service expenses.
• Structured technical training.