IT Support Engineer (Field & Desktop)
Nilmay System
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Benefits offered by this job
Job summary
Qualifications
- Hands-on experience with Windows 10/11 and troubleshooting hardware.
- Ability to independently handle onsite support visits and communicate effectively.
- Willingness to travel frequently to various client locations.
Responsibilities
- Provide onsite and remote support for desktops, laptops, and printers.
- Install, configure, and troubleshoot Windows OS and drivers.
- Diagnose and resolve basic network issues.
Skills
Job description
We are looking for ahands-on IT Support Engineerto manage installation, maintenance, and troubleshooting of end-user hardware and devices.
You will act as theface of the company at client locations, ensuring smooth day-to-day operations and delivering excellent technical support.
Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise
- Hands-on experience with Windows 10/11 and hardware troubleshooting
- Ability to independently handle onsite support visits
- Good communication and client interaction skills
- Strong problem-solving attitude
- Willingness to travel frequently to client sites
- Experience in field support or managed IT services
- Knowledge of ISP/Fiber setups and ONT devices
- Familiarity with IP Telephony systems
- Exposure to Digital Signage solutions
- Experience with ticketing/helpdesk toolsBasic understanding of routers/switches
- Provide onsite and remote support for desktops, laptops, and printers
- Install, configure, and troubleshoot Windows OS and drivers
- Setup and maintain IP Phones and ensure connectivity
- Install and troubleshoot ONT devices for internet connectivity
- Configure and maintain Digital Signage systems
- Diagnose and resolve basic network issues (IP, cabling, ping)
- Visit client locations and ensure smooth IT operations
- Log activities and update/close support tickets on time
- Coordinate with internal teams for escalations (L2/L3 if needed)
- High exposure to real-world IT infrastructure and client environments
- Opportunity to work on diverse technologies (hardware, networking, ISP, signage)
- Dynamic role with field + remote work mix
- Fast learning and skill development in L1/L2 support
- Direct interaction with clients and business environments
- Growth opportunity into advanced technical roles
Each employee has a chance to see the impact of his work.You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weeklysports sessions, team building events, monthly drink, and much more
A full-time position
Attractive salary package.
Hands-on learning and career growth opportunities
Friendly, collaborative, and growth-focused work environment
Work with diverse clients across multiple industries
Travel allowance for all onsite client visits
Tea and coffeeprovided.
Opportunity to move into L2/L3 and specialized technical roles
Recognition and growth basedon your performance
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