Technical Support Engineer
Niyukti Systems, Inc
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Job summary
Shine.com is seeking a Technical Support Engineer to provide enterprise-level assistance to customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Responsibilities include resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support. You will use email and chat apps to give clients quick answers, and for nuanced problems you may contact clients by phone
Qualifications
- Degree in Computer Science, IT or Software Engineering.
- Microsoft, Cisco, Linux or similar certification is a plus.
- Ability to explain technical details in simple terms.
Responsibilities
- Diagnose and troubleshoot software and hardware problems.
- Resolve network issues and configure operating systems.
- Use remote desktop connections to provide immediate support.
Skills
Education
Tools
Job description
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
This job is provided by Shine.com
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