Technical Support Engineer

Pro Station Systems; India; Hybrid; INR 300,000 - 400,000; Full time

Job summary

Pro Station Systems is seeking a dedicated IT Support Specialist to provide remote technical assistance and resolve hardware and OS issues. The role requires expert troubleshooting skills and effective communication, especially during evening and night shifts.

The ideal candidate should have over a year of experience in IT support and be familiar with remote tools such as AnyDesk or TeamViewer. Willingness to work in a 24/7 support rotation is essential.

Qualifications

• 1+ year in IT/technical support is required.
• Ability to troubleshoot hardware and OS issues effectively.
• Clear and calm communication is crucial for this role.

Responsibilities

• Diagnose and resolve hardware and OS issues remotely.
• Provide guidance for on-site fixes.
• Manage warranty cases from start to finish.

Skills

IT/technical support experience

Troubleshooting hardware and OS issues

Clear communication skills

Familiarity with remote tools

Tools

AnyDesk

TeamViewer

Job description

Be the voice customers reach at 11 PM when something needs attention. Diagnose hardware and OS issues remotely, guide on-site fixes, and own warranty cases end to end. You'll make our 24/7 support promise real.

What we're looking for

• 1+ year in IT/technical support
• Comfortable troubleshooting hardware and OS issues
• Clear, calm written and spoken communication
• Familiarity with remote tools (AnyDesk/TeamViewer)
• Willingness to work in a 24/7 support rotation