Technical Support Engineer

Franciscan Solutions; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Franciscan Solutions is seeking an ERP support professional to analyze and troubleshoot ERP issues during client on-call and online meetings. You will document resolutions on the support system and monitor product performance at client sites.

The role requires strong client-facing and technical skills, with emphasis on SQL and database knowledge, plus the ability to lead workshops and create PowerPoint presentations. Immediate joiners or those available in 10–15 days are preferred.

Qualifications

• Good blend of client-facing skills and technical aptitude.
• Good verbal and written communication skill.
• Well versed with SQL.
• Good knowledge of database and queries.
• Ability to lead a workshop or training session.
• Ability to prepare effective PowerPoint presentations.
• Ability to work within deadlines.
• Looking for immediate joiners or the candidate who can join within 10-15 days.
• Bond of 1 year is to be signed.

Responsibilities

• Attend on-call and online meetings with clients to analyze, troubleshoot and diagnose ERP problems
• Document and resolve the ERP issues on the support system
• Actively update, maintain, and monitor product performance at the client site.
• Coordinate with client and development team to get the ERP problem resolved.
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Act as the initial point of contact for all computer and system-related concerns from clients or other employees
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Skills

Client facing skills

Communication skills

SQL

Database knowledge

Workshop leadership

PowerPoint presentations

Deadline oriented

Immediate joiners

Contract bond

Education

B.Tech / BE (CS/IT)

BCA

Job description

Job Summary

SQL, Java, Knowledge of Database and queries

Qualifications

• B. Tech/BE (CS, IT), BCA

Roles Responsibilities

• Attend on-call and online meetings with clients to analyze, troubleshoot and diagnose ERP problems
• Document and resolve the ERP issues on the support system
• Actively update, maintain, and monitor product performance at the client site.
• Coordinate with client and development team to get the ERP problem resolved.
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Complete detailed reports listing requests to technical assistance steps taken to resolve them, and the specific dates/individuals involved
• Assist management in creating training materials pertaining to computer troubleshooting and usage
• Act as the initial point of contact for all computer and system-related concerns from clients or other employees
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware

Required Skills

• Good blend of Client facing skills and Technical aptitude
• Good verbal and written communication skill
• Well versed with SQL
• Good knowledge of Database and queries
• Ability to lead a workshop or training session
• Ability to prepare effective PowerPoint Presentations
• Ability to work within deadlines
• Looking for immediate joiners or the candidate who can join within 10-15 days.
• Bond of 1 Year is to be signed.

Additional Information

• Resume is Compulsory
• Allowed Extensions: .pdf
• Please select a valid Word or PDF File.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.