Technical Support Engineer – II

Lendingkart Technologies Private Limited; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Lendingkart Technologies Private Limited is seeking a proactive Technical Support Engineer in Bengaluru to handle customer inquiries across phone, email, and chat. You will diagnose issues, explain technical solutions clearly, and work with product teams to implement lasting fixes.

The role requires strong SQL knowledge, REST API experience, and familiarity with Jira and Zendesk. Excellent communication and problem-solving skills are essential in this customer-driven environment.

Qualifications

• Bachelor's degree in a relevant technical field or equivalent practical experience.
• Proven experience in technical support or a related field.
• Exceptional problem-solving abilities and technical troubleshooting skills.
• Excellent communication and interpersonal skills with the ability to interact with customers, team members, and stakeholders at all levels.
• Strong knowledge of SQL and RDBMS concepts.
• Knowledge of REST API and related tools.
• Exposure to centralised monitoring tools like Kibana; expert in Jira and Zendesk.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Clearly communicate technical solutions to non-technical users for thorough understanding.
• Diagnose and analyze technical issues, identifying root causes and developing solutions.
• Collaborate with cross-functional teams to resolve complex issues.
• Develop and maintain knowledge of company products, features, and technologies.
• Stay updated on product updates and enhancements to provide accurate assistance.
• Create and update technical documentation, including FAQs and troubleshooting guides.
• Document customer interactions and resolutions for future reference.
• Proactively identify recurring issues and work with development to implement permanent solutions.
• Collaborate with product development, sales, and QA for a seamless customer experience.

Skills

Technical troubleshooting

Communication skills

SQL & RDBMS

REST API

Programming: Python/Java

Customer-focused service

Education

Bachelor's degree in a relevant technical field

Tools

Jira

Zendesk

Kibana

Job description

Responsibilities:

Respond promptly and professionally to customer inquiries, providing technical support via various channels such as phone, email, and chat.

Clearly communicate technical solutions to non-technical users, ensuring a thorough understanding of the resolution.

Diagnose and analyze technical issues reported by customers, employing problem-solving skills to identify root causes and develop effective solutions.

Collaborate with cross-functional teams to elevate and resolve complex technical issues.

Develop and maintain a deep understanding of the company's products, features, and technologies to offer comprehensive support.

Stay updated on product updates and enhancements, ensuring accurate and up-to-date assistance.

Create and update technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.

Document customer interactions and resolutions for future reference and continuous improvement.

Proactively identify recurring issues and work with the development team to implement permanent solutions.

Collaborate with internal teams, including product development, sales, and quality assurance, to ensure a seamless customer experience.

Skills Required:

Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience.

Proven experience in technical support or a related fiel

Exceptional problem-solving abilities and technical troubleshooting skills.

Excellent communication and interpersonal skills, with the ability to interact with customers, team members, and stakeholders at all levels.

Strong knowledge of SQL and RDBMS concepts.

Knowledge of how the Internet works (HTTP and DNS).

Programming knowledge and experience (Python or Java preferable).

Knowledge of REST API and related tools.

Exposure to centralised monitoring tools like Kibana Expert in Project and issue tracking tools like Jira and Zendesk.

Customer focus acts with the customer in mind, anticipates future needs and is dedicated to providing superior service.

Problem-solving ability, creativity to "think outside the box", proven track record in proposing and implementing new solutions for customers.

Job Snapshot

Updated Date

13-08-2026

Job ID

Job1800

Department

Technical Support Engineering

Location