Technical Support Engineer

Shashwath Solution

Dadri

On-site

INR 320,000 - 520,000

Full time

3 days ago

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Job summary

Shashwath Solution is seeking a skilled Technical Support Engineer to assist global clients with all aspects of our products and services. The role demands a strong technical background, problem-solving ability, and a customer-first mindset.

The ideal candidate will handle hardware and software issues, diagnose complex problems, and communicate clearly with customers across time zones. Rotational night shifts and a focus on customer satisfaction are part of the job.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field.
Strong understanding of computer systems, networks, and software applications.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
Knowledge of Networking is a plus.

Responsibilities

Troubleshooting Hardware Networking/OS related queries of our global customers Over Phone which involves working in different time zones .
Diagnose and resolve software and hardware issues.
Take calls from Global customers and initiate the right response to them, positively and professionally
Willing to work rotational shift(including night shifts)
Excellent written & spoken communication skills

Skills

Hardware Troubleshooting

Operating System Support

Customer Service

Technical Assistance

IT Support

Products & Services

Technical Support

Education

Bachelor's in Computer Science/IT

Job description

About the Role

We are looking for a skilled Technical Support Engineer to assist our clients with all aspects of technical support of our products and services. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping customers succeed.

Responsibilities

Troubleshooting Hardware Networking/OS related queries of our global customers Over Phone which involves working in different time zones .
Diagnose and resolve software and hardware issues.
Take calls from Global customers and initiate the right response to them, positively and professionally
Willing to work rotational shift(including night shifts)
Excellent written & spoken communication skills

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field.
Strong understanding of computer systems, networks, and software applications.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
Knowledge of Networking is a plus.

Mandatory Key Skills