Application Support Engineer

Williams Lea

Chennai

On-site

INR 300,000 - 600,000

Full time

14 days+

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Job summary

Williams Lea is looking for a motivated Graduate Application Support Engineer to join their team in Chennai. This role involves providing technical assistance, supporting business-critical applications, and collaborating with teams to improve application performance. Ideal candidates will have a background in Computer Science or Information Technology, showcasing strong analytical and communication skills essential for customer interaction and incident management.

Qualifications

Recent graduate eager to develop in a technology-driven environment.
Foundation knowledge in RPA Platforms and programming languages like C# and SQL.

Responsibilities

Monitor and support applications to ensure optimal performance.
Troubleshoot and resolve application issues promptly.
Provide first point of contact support for application queries.

Skills

Communication

Analytical skills

Education

Degree in Computer Science or related IT discipline

Tools

RPA Platforms (UI Path, Power Automate, Blue Prism)

VB.NET

SQL

JavaScript

Job description

Direct message the job poster from Williams Lea

We are seeking a motivated and detail-oriented Graduate Application Support Engineer to join our dynamic team. In this role, you will provide technical assistance and support to ensure the seamless operation of business-critical applications. You will collaborate closely with internal teams and external stakeholders to troubleshoot issues, implement solutions, and contribute to the overall improvement of our application environment.

This position is ideal for a recent graduate with a background in Computer Science, Information Technology, or related fields, who is eager to develop their skills in a fast-paced, technology-driven environment, and contributing to our exciting digital transformation.

Position: Application Support Engineer (6 months to 3 years)
Location: Chennai
Shift: UK Shift/ Rotational

Job Description:

Application Support:

Monitor, maintain, and support applications to ensure optimal performance.
Troubleshoot and resolve application issues promptly to minimize downtime.
Assist in deploying application updates, patches, and upgrades.

Incident Management:

Respond to and resolve technical incidents in accordance with SLAs.
Document incidents, solutions, and processes to enhance knowledge sharing.

Customer Interaction:

Serve as the first point of contact for application-related queries.
Provide clear communication to users regarding issue status and resolution timelines.

Collaboration and Improvement:

Work closely with software development, QA, and infrastructure teams to escalate and resolve complex issues.
Identify recurring issues and recommend improvements to prevent future occurrences.

Reporting and Documentation:

Maintain accurate logs of support activities and generate reports for management.
Create and update user guides, FAQs, and training materials

Additional Job Description
Key Responsibilities

Provide app support for WL Applications and Services which includes the following
Regularly Monitor of WL Applications, ensuring the stability of the service(Running processes, maintaining resources, viewing process and software robot logs etc.) and where required taking proactive actions to minimise impact to clients.
Handle automated alerts or system warnings related to application errors by resolving or escalating them to relevant teams.
Analyse application logs to identify potential issues or patterns and come up with solution to maintain and improve application stability
Maintain and update application knowledge articles, user manuals and troubleshooting guides.
Provide technical support for application users which includes the following
Resolve issues related to application functionality, performance, and errors and addressing customer queries in line with agreed Service Level Agreements.
Identify and troubleshoot incidents and resolve straightforward issues related to application functionality, performance, or access and escalate out of hours severity issues ensuring proper communication and resolution.
Ensure compliance with the Automation CoE policy, standards, and guidelines.
Ensure the platform meets the relevant security standards and policies.
Ensure adherence to ITIL policies and processes such as change management, incident management and problem management.
Provide concise reporting to Team Leader / Head of Application support and the CoE team.
Able to upskill on relevant areas like application architecture, operations, technology and frameworks used for application development and support operations.

Essential Skills

Degree in Computer Science or related IT discipline.
Foundation knowledge in one or more of the following areas:
RPA Platforms (UI Path/Power Automate/Blueprism/Automation Anywhere)
C#, VB.NET, SQL, JavaScript, Software Design.
Basic knowledge on application life cycle from deployment to maintenance and upgrades and best practices to be followed in each stage.
Understanding the different components of an application (e.g., front-end, back-end, databases) and how they interact and run on servers, databases, and cloud platforms.
Excellent communication and analytical skills.

Seniority level