Technical Support Engineer

SQ1 Security; Chennai; On-site; INR 500,000 - 700,000; Full time

Job summary

SQ1 Security in Chennai is seeking a Mid-Level Technical Support Engineer with 3 to 5 years of experience in IT infrastructure support for healthcare or RCM clients. Based in Chennai, you will provide expert support and troubleshooting across Windows, Linux, and MacOS, ensuring service delivery aligns with SLA commitments.

You will work in rotational shifts, handle onboarding/offboarding, HRMS coordination, and collaborate on cybersecurity operations including firewalls and endpoint protection.

Qualifications

• 3–5 years of experience in IT support for healthcare / RCM or BPO environments.
• Experience supporting Windows, Linux, and MacOS in enterprise settings.
• Willingness to work in rotational shifts and travel occasionally.
• Experience with onboarding/offboarding and HRMS coordination is a plus.

Responsibilities

• Provide expert troubleshooting for IT infrastructure to ensure SLA compliance.
• Support cybersecurity operations including firewalls and VPN.
• Document SOPs and user guides for internal teams.
• Collaborate with cross-functional teams and coordinate with on-site staff.

Skills

Windows 10/11 Administration

Windows Server Administration

Microsoft 365 Administration

Active Directory and Azure Entra ID

Networking fundamentals

ITSM Tools

Remote Support

PowerShell / scripting basics

Endpoint Security

Cloud Fundamentals

Tools

ServiceDesk Plus

Freshservice

Jira Service Management

ServiceNow

Job description

Job Description:

We are seeking a skilled Mid-Level Technical Support Engineer with 3 to 5 years of experience in RCM, healthcare, or BPO-oriented organizations. Based in Chennai, you will provide expert support and troubleshooting for IT infrastructure, ensuring seamless service delivery and SLA compliance for our cybersecurity and healthcare clients. Candidates must be willing to work in rotational shifts.

Requirements

• Support Windows, Linux (Ubuntu/Kali), and MacOS environments.


• Troubleshoot LAN/WAN/VPN/Wi-Fi and endpoint connectivity.


• Operate ITSM tools (Fresh service, ManageEngine).


• Assist with onboarding/offboarding and HRMS coordination.


• Support virtualized environments (VMware ESXi).


• Collaborate on cybersecurity operations (firewalls, endpoint protection, VPN).


• Document SOPs and user guides.


• Provide rotational shift support and occasional travel.


• Basic scripting/automationExposure to healthcare IT or RCM environment

Technical Skills

• Strong knowledge of Windows 10/11 and Windows Server Administration


• Experience with Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive)


• Active Directory and Azure Entra ID Administration


• User Access Management and Identity Management


• Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VLAN, VPN, Routing, Switching)


• Endpoint Management and Patch Management


• Hardware and Software Troubleshooting


• IT Asset Management and Lifecycle Management


• Experience with ITSM/Ticketing Tools (ServiceDesk Plus, Freshservice, Jira Service Management, ServiceNow, etc.)


• Remote Support and Troubleshooting Tools


• Antivirus/EDR Management and Endpoint Security


• Basic Firewall and Network Security Administration


• Backup and Recovery Fundamentals


• Cloud Fundamentals (Microsoft Azure and/or AWS)


• PowerShell or basic scripting knowledge


• Knowledge of IT Security Best Practices

Preferred Skills

• Experience with Microsoft Intune or Endpoint Manager


• Familiarity with Fortinet, Sophos, Palo Alto, or similar security solutions


• Understanding of SSO, MFA, SAML, OAuth, and Identity Security


• Knowledge of Virtualization Technologies (VMware/Hyper-V)


• Experience supporting compliance requirements such as ISO 27001, SOC 2, or HITRUST


• Exposure to SIEM and Security Monitoring tools