Technical Support Engineer

SQ1 Security Technology Private Limited; Chennai; On-site; INR 500,000 - 750,000; Full time

Job summary

SQ1 Security Technology Private Limited in Chennai is seeking a Mid-Level Technical Support Engineer with 3–5 years of experience in RCM, healthcare, or BPO environments. You will provide expert support for IT infrastructure, troubleshoot connectivity, and ensure SLA compliance for our cybersecurity and healthcare clients.

The role requires rotating shifts, onboarding/offboarding support, VM administration, and collaboration on security operations.

Qualifications

• 3–5 years in IT support within RCM, healthcare, or BPO settings.
• Strong OS and network troubleshooting skills (Windows, Linux, Mac).
• Experience with ITSM tools and ticket lifecycle management.
• Familiarity with virtualization, cloud fundamentals, and security basics.
• Ability to document SOPs and provide user guidance.

Skills

Windows/Linux/macOS administration

Networking basics

ITSM ticketing

Remote support

VMware ESXi

Scripting (PowerShell)

Security tooling awareness

Tools

Freshservice

ServiceDesk Plus

Jira Service Management

ServiceNow

Freshservice

Job description

SQ1 Security Technology Private Limited | Full time

We are seeking a skilled Mid-Level Technical Support Engineer with 3 to 5 years of experience in RCM, healthcare, or BPO-oriented organizations. Based in Chennai, you will provide expert support and troubleshooting for IT infrastructure, ensuring seamless service delivery and SLA compliance for our cybersecurity and healthcare clients. Candidates must be willing to work in rotational shifts.

Requirements

• Support Windows, Linux (Ubuntu/Kali), and MacOS environments.
  
• Troubleshoot LAN/WAN/VPN/Wi-Fi and endpoint connectivity.
  
• Operate ITSM tools (Fresh service, ManageEngine).
  
• Assist with onboarding/offboarding and HRMS coordination.
  
• Support virtualized environments (VMware ESXi).
  
• Collaborate on cybersecurity operations (firewalls, endpoint protection, VPN).
  
• Document SOPs and user guides.
  
• Provide rotational shift support and occasional travel.
  
• Basic scripting/automationExposure to healthcare IT or RCM environment
  

Requirements

Technical Skills

• Strong knowledge of Windows 10/11 and Windows Server Administration
  
• Experience with Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive)
  
• Active Directory and Azure Entra ID Administration
  
• User Access Management and Identity Management
  
• Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VLAN, VPN, Routing, Switching)
  
• Endpoint Management and Patch Management
  
• Hardware and Software Troubleshooting
  
• IT Asset Management and Lifecycle Management
  
• Experience with ITSM/Ticketing Tools (ServiceDesk Plus, Freshservice, Jira Service Management, ServiceNow, etc.)
  
• Remote Support and Troubleshooting Tools
  
• Antivirus/EDR Management and Endpoint Security
  
• Basic Firewall and Network Security Administration
  
• Backup and Recovery Fundamentals
  
• Cloud Fundamentals (Microsoft Azure and/or AWS)
  
• PowerShell or basic scripting knowledge
  
• Knowledge of IT Security Best Practices
  

Preferred Skills

• Experience with Microsoft Intune or Endpoint Manager
  
• Familiarity with Fortinet, Sophos, Palo Alto, or similar security solutions
  
• Understanding of SSO, MFA, SAML, OAuth, and Identity Security
  
• Knowledge of Virtualization Technologies (VMware/Hyper-V)
  
• Experience supporting compliance requirements such as ISO 27001, SOC 2, or HITRUST
  
• Exposure to SIEM and Security Monitoring tools