Technical Support Engineer

Innocode Ventures

Bengaluru

Hybrid

INR 420,000 - 660,000

Full time

6 hours ago

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Job summary

Innocode Ventures in Bengaluru is seeking a technically savvy Customer Support Specialist to resolve complex issues and ensure high-quality outcomes for our SaaS products.

You will own deliverables for the support team, collaborate with cross-functional stakeholders, mentor teammates as needed, and help document best practices in a hybrid work model.

Qualifications

Experience in technical support for software products.
Strong troubleshooting and reproduction skills.
Clear written and verbal communication.
Familiarity with ticketing systems.

Responsibilities

Own key deliverables for the support team in Bangalore.
Collaborate with cross-functional stakeholders to ship high-quality outcomes.
Contribute to process improvements, documentation, and team best practices.
Support hiring, mentoring, or customer-facing activities as needed for the role.

Skills

Technical Support

Troubleshooting

SaaS

Tickets

Customer Communication

Job description

Resolve technical customer issues and elevate complex bugs effectively.

Responsibilities

Own key deliverables for the support team in Bangalore.
Collaborate with cross-functional stakeholders to ship high-quality outcomes.
Contribute to process improvements, documentation, and team best practices.
Support hiring, mentoring, or customer-facing activities as needed for the role.

Requirements