Technical Support Engineer

Innocode Ventures

Pune District

Hybrid

INR 400,000 - 520,000

Full time

19 hours ago

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Job summary

Innocode Ventures in Pune is seeking a technical support specialist to resolve customer issues for our SaaS products. You'll own deliverables for the Pune-based support team and collaborate with product, engineering, and sales to deliver high-quality outcomes.

The ideal candidate has 1–2 years of experience in software support, strong troubleshooting, and clear communication. This role is a hybrid position with occasional office presence in Pune and remote work options.

Qualifications

Experience in technical support for software products
Strong troubleshooting and reproduction skills
Clear written and verbal communication

Responsibilities

Own key deliverables for the support team in Pune.
Collaborate with cross-functional stakeholders to ship high-quality outcomes.
Contribute to process improvements, documentation, and team best practices.
Support hiring, mentoring, or customer-facing activities as needed for the role.

Skills

Technical Support

Troubleshooting

SaaS

Tickets

Customer Communication

Job description

Resolve technical customer issues and elevate complex product bugs effectively.

Responsibilities

Own key deliverables for the support team in Pune.
Collaborate with cross-functional stakeholders to ship high-quality outcomes.
Contribute to process improvements, documentation, and team best practices.
Support hiring, mentoring, or customer-facing activities as needed for the role.

Requirements