Technical Support Professional

Shashwath Solution; Pune District; On-site; INR 300,000 - 420,000; Full time

Benefits offered by this job

Job location in Bangalore (WFO)

Pick up and drop for candidates

Job summary

Shashwath Solution in Bangalore is seeking an experienced Technical Support Engineer to provide enterprise-level assistance for customers. You will diagnose and troubleshoot software and hardware issues, assist with installing applications, and resolve network problems.

The role includes on-site work in Bangalore with door-to-door pickup/drop for candidates, a five-day work week, and strong focus on customer satisfaction.

Qualifications

• BS degree in Information Technology, Computer Science or relevant field.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Excellent problem-solving and communication skills.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software (e.g. Zendesk).
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.

Responsibilities

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue.
• Properly elevate unresolved issues to appropriate internal teams (e.g. software developers).
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Maintain jovial relationships with clients.

Skills

Windows/Linux/macOS support

Remote desktop

Customer communication

Troubleshooting

Education

B.S. in IT/CS

Tools

Zendesk

Job description

We are looking for a ExpirenceTechnical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.

Job Location: Bangalore- Work From Office

Pick and Drop @ door for Candidates in Bangalore

Weekly 5 days working

Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
• Properly elevate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Requirements and skills

• Proven work experience as a Technical Support EngineerIT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Keywords

Customer Support,Chat Support,Email Support,Voice Support,Customer Service,Technical Support*Mandatory Key Skills