Technical Support Engineer

Qpact Solutions; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Qpact Solutions is hiring a Senior Technical Support Engineer for their Bengaluru, India team. The role involves supporting global customers, performing deep troubleshooting across frontend, backend, APIs, and databases, and ensuring high-quality incident resolution.

The candidate should have 2+ years of experience, strong SQL and cloud skills, and excellent communication. The position offers on-call rotation and a global support model, with opportunities to work across AWS/Azure environments

Qualifications

• 2+ years experience in technical/support roles.
• Experience in application support and systems engineering.
• Strong troubleshooting across frontend, backend, APIs, databases & cloud infrastructure.

Responsibilities

• Provide expert technical support to customers globally.
• Troubleshoot complex issues across frontend, backend, APIs & databases.
• Debug REST APIs using Postman, curl and Swagger.
• Perform root cause analysis and incident handling in production.
• Collaborate with cross-functional teams to resolve customer issues.

Skills

Technical Support

Application Support

Troubleshooting

SQL

REST API debugging

Cloud Infrastructure

Scripting

Log Analysis

RCA

Communication

Tools

PostgreSQL

Oracle

SQL Server

Postman

curl

Swagger

AWS

Azure

Kubernetes

Docker

Job description

Were Hiring - Technical Support Engineer | Bangalore
We are looking for experienced Senior Technical Support Engineers to join our Global Customer Support team.
Location: Bangalore, India
Experience: 2+ Years
Open Positions: 9
Work Model: Global Support / On-Call Rotation
Key Skills:
Strong experience in Technical Support / Application Support / Systems Engineering
Deep troubleshooting across Frontend, Backend, APIs, Databases & Cloud Infrastructure
Strong SQL - PostgreSQL / Oracle / SQL Server
REST API debugging - Postman, curl, Swagger
Cloud troubleshooting - AWS / Azure
Scripting/Programming - Python / JavaScript
Strong Log Analysis, Root Cause Analysis (RCA) & Production Troubleshooting
Excellent communication & customer-facing skills
Good to Have:
GIS / Geospatial - ESRI ArcGIS, QGIS, IQGeo, PostGIS, OGC
Kubernetes / Docker
Network / Asset Management platforms
AI-assisted support / Knowledge Management experience
ITIL v4 Foundation