Senior Technical Customer Support Engineer

Triwill Group; India; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Triwill Group is seeking a Senior Technical Customer Support Engineer based in India. You will join a global Support Engineering team to help customers solve complex technical challenges across data, cloud, and distributed systems.

You will act as a trusted technical partner, work across support cases via chat and calls, and contribute to documentation and training to improve support processes in a remote, highly collaborative environment.

Qualifications

• Experience supporting enterprise customers in data, cloud, and distributed systems.
• Ability to troubleshoot complex technical issues.
• Excellent written and verbal communication.
• Collaborates with engineering and product teams.
• Develops documentation and training materials.
• Comfortable in a remote, highly collaborative environment.

Responsibilities

• Solve complex technical challenges for customers across data, cloud, and distributed systems.
• Serve as a trusted technical partner to users and prospects in India, APJ and EMEA.
• Handle support cases via chat, Slack, calls, and virtual meetings to deliver timely solutions.
• Contribute to documentation, training content, and improvements to support processes.

Skills

Troubleshooting

Customer engagement

Documentation

Training

Cloud technologies

Distributed systems

Databases

OLAP

Job description

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Technical Customer Support Engineer based in India.

Join a global Support Engineering team helping customers solve complex technical challenges across data, cloud, and distributed systems.
You will serve as a trusted technical partner to users and prospects across India, APJ, and EMEA.
The role combines hands‑on troubleshooting, customer engagement, technical guidance, and collaboration with engineering and product teams.
You will work across support cases, chat, Slack, community channels, calls, and virtual meetings to deliver timely and effective solutions.
Beyond resolving issues, you will contribute to documentation, training, technical content, and improvements to support processes.
This is an opportunity to deepen your expertise in databases, OLAP, cloud‑native technologies, and large‑scale distributed systems.
You’ll thrive in a highly collaborative, remote environment where curiosity, ownership, empathy, and continuous learning are valued.