Senior Technical Support Engineer

Qpact Solutions; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Qpact Solutions in Bangalore, India, is hiring a Senior Technical Support Engineer to resolve complex enterprise application issues, manage escalations, and perform deep technical investigations.

The role requires hands-on troubleshooting across frontend and backend, databases, APIs, and cloud environments (AWS/Azure). You will mentor junior engineers, create runbooks, and participate in on-call support across global time zones.

Qualifications

• 5+ years of hands-on enterprise support experience.
• Strong troubleshooting across frontend, backend, APIs, databases, and cloud.
• Ability to handle high-priority customer issues and escalations.
• Experience with on-call support across global time zones.

Responsibilities

• Act as a senior escalation point for complex customer issues.
• Provide L2/L3 technical support for applications.
• Troubleshoot across frontend, backend, APIs, databases, and cloud.
• Investigate defects, performance issues, and cloud incidents.
• Create runbooks and knowledge articles.
• Mentor junior support engineers and participate in on-call support.

Skills

L2/L3 Support

SQL Skills

REST API testing

Cloud Troubleshooting

Python/JavaScript scripting

Root Cause Analysis

On-call support

Mentoring juniors

Communication skills

Troubleshooting runbooks

Tools

Postman

Swagger

SQL Server Management

Docker

Kubernetes

Git

Job description

Were Hiring | Senior Technical Support Engineer 4 Positions

Location: Bangalore, India
Experience: 5+ Years
Open Positions: 4
Global Customer Support – Bangalore Center of Excellence

We are looking for hands-on Senior Technical Support Engineers with strong expertise in resolving complex enterprise application issues, handling technical escalations, and performing deep technical investigations.

Key Skills & Responsibilities:

• Act as a senior technical escalation point for complex and high-priority customer issues
• Strong L2/L3 Technical/Application Support experience
• Deep troubleshooting across frontend, backend services, APIs, databases, and cloud infrastructure
• Investigate product defects, performance issues, integration failures, and cloud incidents
• Strong SQL skills – PostgreSQL, Oracle, and/or SQL Server
• REST API testing/debugging – Postman, curl, Swagger
• Cloud troubleshooting – AWS and/or Azure
• Strong scripting/programming skills – Python, JavaScript, or equivalent
• Perform Root Cause Analysis (RCA) for critical and recurring issues
• Collaborate with Engineering teams to reproduce and resolve product defects
• Mentor and provide technical guidance to junior support engineers
• Create troubleshooting runbooks, knowledge articles, and AI knowledge content
• Participate in on‑call support for critical incidents across global time zones
• Strong technical and customer/stakeholder communication skills

Preferred / Added Advantage:

• Telecom domain experience
• Utilities – Electric & Gas domain experience
• GIS / Geospatial technologies – ESRI ArcGIS, QGIS, PostGIS, OGC, IQGeo
• Kubernetes / Docker / containerized environments
• Network / Asset Management platforms
• AI / Knowledge Management systems
• ITIL v4 Foundation

Important:

We are specifically looking for Senior Technical Support Engineers with strong hands‑on troubleshooting and technical escalation experience, rather than generic support/helpdesk profiles.

Candidates from Telecom and Utilities (Electric & Gas) domains are preferred, but domain experience is not mandatory for candidates with strong technical support expertise.

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