Technical Support Specialist

XTGLOBAL INFOTECH LIMITED; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

XTGLOBAL INFOTECH LIMITED in Hyderabad is hiring a Technical Support Specialist to deliver world-class client engagement and troubleshooting. The ideal candidate will have over 5 years of experience in technical support and proficiency in SQL and Postman.

This role requires strong communication skills, organizational abilities, and a customer-centric approach. You will work cross-functionally with our Product and Engineering teams to enhance customer success.

Qualifications

• 5+ years of experience in software product technical support.
• Ability to multitask, prioritize, and manage time effectively.
• Strong organization skills and attention to detail.

Responsibilities

• Communicate directly with end-users to resolve inquiries.
• Act as a subject matter expert for the client platform.
• Troubleshoot features and integrations to remediate issues.
• Proactively report and escalate recurring issues.
• Build trust and confidence with customers.
• Maintain records and documentation of customer interactions.
• Expand and refine the self-help library of articles.
• Respond to inbound chat, email, and phone support requests.
• Manage customer challenges involving product and engineering teams.

Skills

SQL

Postman

Multitasking

Organization skills

Technical skills

Education

Bachelor's Degree in a related field

Job description

• Date Opened 11/19/2025
• Job Type Full time
• Work Experience 5+ years
• Country India

Job Description

Full Time

2-11 PM IST

5+ years experience.

We are searching for a Technical Support Specialist to join our rapidly growing team.

This role will report to the VP of Engineering and will work cross-functionally with our Product, Implementation, and Engineering Teams.

The Technical Support Engineer is responsible for world-class client engagement, application troubleshooting and ongoing relationship building with our customers.

The right candidate will bring a customer-centric approach to support and will have an opportunity to impact our customer success strategy.

Responsibilities:

• Communicate directly to end-users by fielding inbound questions and/or challenges and advise on a resolution based on thorough product knowledge

• Act as a subject matter expert of the client platform and maintain up-to-date product knowledge

• Troubleshoot features and integrations sufficiently to remediate configuration issues, define bugs and defects, and route issues to the appropriate engineering team

• Proactively identify patterns and trends in customer inquiries, reporting and escalating recurring issues to help improve the software platform

• Build ongoing trust and confidence with customers, advise them based on care, and act as their point of contact for any troubleshooting

• Maintain diligence and keep strong records and documentation of customer interactions

• Expand and refine our customer-facing self-help library of articles

• Follow Client’s communication best practices and guidelines for customer engagement

• Respond to inbound chat, email and phone support requests

• Maintain and produce various customer-facing reporting documents

• Manage and refine the complete listing of customer challenges involving the product and/or engineering teams

• Communicate to the Customer Success and adjacent teams’ customer sentiment and feature feedback

• Work alongside the Product, Engineering and Implementation team to ensure our clients are getting top notch resolutions to support questions

Requirements

Required Qualifications:

• 5+ years of experience in software product technical support

• Experience of SQL and/or Postman

• Ability to multitask, prioritize and manage time effectively

• Strong organization skills and attention to detail

• Proficient technical skills with the ability to quickly learn and leverage new software

• Bachelor’s Degree in a related field

Desired Qualifications

• Prop erty or real estate experience

• Previous experience working in a startup