Hiring For Semi Technical Support / Voice & Non Voice Process !

The Job Factory; Bengaluru; On-site; INR 390,000 - 650,000; Full time

Benefits offered by this job

Cab Facility up to 20 KM

Night Shift Allowance

Fast-track career growth opportunities

Supportive work environment

Job summary

The Job Factory is hiring for a Semi Technical Support Associate International Voice Process in Bengaluru. The role involves handling calls from US/UK customers, providing technical assistance, and ensuring high-quality customer support.

Freshers and experienced candidates are welcome, with emphasis on strong spoken English and basic technical knowledge. Night shifts are required, and candidates must be comfortable with rotational week offs.

Qualifications

• Excellent spoken English communication skills are mandatory.
• Strong troubleshooting and problem-solving abilities.
• Basic computer and technical knowledge required.

Responsibilities

• Handle inbound and outbound calls with customers (US/UK)
• Provide technical assistance and troubleshoot customer concerns
• Diagnose and resolve basic technical issues effectively
• Deliver professional and customer-focused support
• Maintain accurate records of customer interactions
• Coordinate with internal teams for quick issue resolution

Skills

Communication skills

Troubleshooting

Basic computer knowledge

Freshers welcome

Education

Graduates or Undergraduates eligible

Job description

Hiring: Semi Technical Support Associate International Voice Process

We are hiring Technical Support Associates for an international voice process. Candidates should possess excellent communication skills and the ability to troubleshoot customer issues while delivering exceptional customer support.

Its not a IT Support Job role.

Key Responsibilities:

• Handle inbound and outbound calls with US/UK customers
• Provide technical assistance and troubleshoot customer concerns
• Diagnose and resolve basic technical issues effectively
• Deliver professional and customer-focused support
• Maintain accurate records of customer interactions
• Coordinate with internal teams for quick issue resolution

Requirements:

• Freshers and experienced candidates can apply
• Experience in Technical Support / International Voice Process is preferred
• Graduates and Undergraduates are eligible
• Excellent spoken English communication skills are mandatory
• Comfortable working in night shifts
• Good troubleshooting and problem-solving skills
• Basic computer and technical knowledge required
• Flexible with rotational week offs
• Not Hiring any candidates who stays out of Bangalore ( Face to Face) Interview

What We Offer:

• Salary up to 6.5 LPA
• 5 Working Days
• 2 Rotational Week Offs
• Cab Facility up to 20 KM
• Attractive Night Shift Allowance
• Fast-track career growth opportunities
• Supportive and professional work environment