Technical Support Associate | International BPO

Talent Acquaintance; Chandigarh; On-site; INR 240,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a customer support specialist to handle chat inquiries, resolve issues, and deliver courteous service. You will respond professionally and maintain records in the CRM.

You will work with internal teams to improve the customer experience, stay updated on products, and thrive in a fast-paced, collaborative environment.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication.
• Strong problem-solving and critical thinking abilities.
• Ability to multitask in a fast-paced environment.
• Proficient with CRM software and support tools.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer-facing

Communication skills

Problem-solving

CRM tools

Fast-paced

Team collaboration

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.