Technical Support Associate | International BPO

Talent Acquaintance; Ernakulam; Vor Ort; INR 200.000 - 350.000; Vollzeit

Zusammenfassung

Talent Acquaintance in Kerala, India seeks a customer support specialist focused on chat-based service. You will handle inquiries, resolve issues, and maintain records via CRM while keeping knowledge up-to-date on products and services. Collaboration with internal teams will help elevate the overall customer experience.

The role emphasizes clear written and verbal communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifikationen

• Experience in a customer-facing role, preferably chat or non-voice support.
• Excellent written and verbal communication abilities.
• Strong problem-solving skills and critical thinking.
• Able to multitask in a fast-paced environment and stay organized.
• Proficiency with CRM software and support tools.

Aufgaben

• Provide exceptional customer service through chat support and inquiries.
• Respond to inquiries and resolve issues professionally.
• Utilize problem-solving skills to address complex complaints.
• Collaborate with internal teams to improve customer experience.
• Maintain accurate records of interactions using CRM software.
• Continuously update knowledge of products and services.

Kenntnisse

Customer service

Chat support

Non-voice BPO

Written communication

Verbal communication

CRM software

Problem-solving

Attention to detail

Teamwork

Tools

CRM platforms

Jobbeschreibung

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.