Technical Support Engineer

Petpooja; Ahmedabad District; On-site; INR 300,000 - 540,000; Full time

Job summary

Petpooja is seeking a focused service engineer to provide remote and on-site customer support for POS software. You will install software, train users, and resolve technical issues across Windows, Linux, and Mac OS environments.

You’ll diagnose problems, document solutions, and create SOPs to standardize processes while engaging with international clients across different time zones. Rotational shifts are required to accommodate global support.

Qualifications

• Experience in providing remote and on-site support.
• Ability to install and configure POS software for clients.
• Proven track record of training users to adopt software effectively.

Responsibilities

• Provide service and customer support during remote meetings and interactions.
• Install POS software on clients’ systems or devices efficiently.
• Conduct training sessions to help clients understand and use the product effectively.
• Diagnose errors or technical problems and determine proper solutions to resolve client queries.
• Create, maintain, and implement SOPs to standardize support processes.
• Hands-on experience with Windows, Linux, and Mac OS environments.
• Research and identify solutions for software and hardware issues.
• Troubleshoot technical issues, including account setup, system errors, and network configurations.
• Ask targeted questions to quickly identify the root cause of issues and provide resolutions.
• Communicate with clients through phone, email, or chat to resolve technical challenges.
• Ensure all technical issues are logged properly with detailed documentation.
• Build and maintain positive relationships with international customers, ensuring high levels of satisfaction.
• Flexibility to work in rotational shifts to support international time zones.
• Additional Qualification and Skills: Software Installation and Training.
• Flexibility to work in rotational shifts to support international time zones.

Skills

Software Installation

Customer Support

Training

Troubleshooting

Documentation

Account setup

International client support

Tools

Windows OS

Linux OS

Mac OS

Job description

• Provide service and customer support during remote meetings and interactions.
• Install POS software on clients’ systems or devices efficiently.
• Conduct training sessions to help clients understand and use the product effectively.
• Diagnose errors or technical problems and determine proper solutions to resolve client queries.
• Create, maintain, and implement SOPs to standardize support processes.
• Hands-on experience with Windows, Linux, and Mac OS environments.
• Research and identify solutions for software and hardware issues.
• Troubleshoot technical issues, including account setup, system errors, and network configurations.
• Ask targeted questions to quickly identify the root cause of issues and provide resolutions.
• Communicate with clients through phone, email, or chat to resolve technical challenges.
• Ensure all technical issues are logged properly with detailed documentation.
• Build and maintain positive relationships with international customers, ensuring high levels of satisfaction.
• Flexibility to work in rotational shifts to support international time zones.

Additional Qualification and Skills:

• Software Installation and Training.
• Flexibility to work in rotational shifts to support international time zones.