Technical Support Associate | Customer Service

Talent Acquaintance; Gurugram District; On-site; INR 300,000 - 520,000; Part time

Job summary

Talent Acquaintance is seeking a customer support engineer to provide technical assistance to customers via phone, email, or chat, ensuring timely and effective resolutions. The role requires strong technical knowledge and excellent communication to troubleshoot issues and collaborate with internal teams.

You will develop understanding of products and services, document issues and resolutions, and continuously strive to improve customer satisfaction through clear communication and proactive

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Strong technical skills

Excellent communication

Problem-solving

Ability to work fast-paced

Analytical/troubleshooting

Customer support tools

Tools

Customer support tools & technologies

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.