Technical Support and Warranty

ABB; Vadodara; On-site; INR 900,000 - 1,300,000; Full time

Job summary

ABB Motion in Vadodara, India, is looking for an experienced technical support professional to assist internal and external customers, delivering timely and cost-effective service in line with guidelines. You will help ensure customer retention by providing superior experience.

This onsite role requires a BE/B.Tech Electrical or Diploma with 5+ years of relevant experience in warranty handling and support for large motors and generators, strong communication skills, and proficiency in MS Office.

Qualifications

• Full time BE or B.Tech Ele or Diploma Electrical.
• 5+ years of Experience in Similar Field Warranty Handling and Technical support for Large Motors and Generators.
• Have good experience in Customer Handling
• Good in communications
• Good in Microsoft Office Applications Uses

Responsibilities

• Provide technical assistance to internal and external customers and ensure timely and cost-effective support per guidelines.
• Contribute to customer satisfaction by executing support work according to customer expectations.
• Showcase expertise by ensuring customer retention by delivering superior customer experience.
• Onsite role contributing to the Motion business based at Vadodara, India.

Skills

Customer handling

Communication

MS Office

Warranty handling

Education

BE/B.Tech Electrical or Diploma Electrical

Tools

MS Office

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

Den här positionen rapporterar till:

BL Manager MG Services MOSE India

Your role and responsibilities

In this role, you will have the opportunity to provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer satisfaction by executing support work according to customer expectations. You will also showcase your expertise by ensuring customer retention by delivering superior customer experience

The work model for the role is: #Li_OnsiteThis role is contributing to the Motion business based at Vadodara, India. You will be mainly accountable for:

• Displaying clear understanding of sense of urgency and care in your own area of responsibility and knowing how to communicate that to customers.
• Identifying opportunities (while supporting customers) to address any additional concerns and reporting those opportunities to the account team through local business processes.
• Recognizing technical problems and analyzing them through communication with customers and remote connections to assets for a limited range of services and products.
• Taking actions to identify new Service business opportunities for ABB, in close cooperation with customer and other ABB teams.

Qualifications for the role

• Full time BE or B.Tech Ele or Diploma Electrical
• 5+ years of Experience in Similar Field Warranty Handling and Technical support for Large Motors and Generators
• Have good experience in Customer Handling
• Good in communications
• Good in Microsoft Office Applications Uses

More about us

ABB Motion provides pioneering technology, products, solutions and related services to industrial customers to increase energy efficiency, improve safety and reliability, and maintain precise control over processes. The portfolio includes motors, generators and drives for a wide range of applications in all industrial sectors.

We value people from different backgrounds. Could this be your story?

Vi värdesätter människor med olika bakgrund. Kanske blir det här din berättelse?