Technical Support Analyst

Solutions Pvt. Ltd.; Chennai District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Premium private health insurance with

Keyman Insurance policy

On-site opportunities

Certification sponsorship

Career advancement through training

Well-equipped fitness room

Job summary

Novalnet e-Solutions Pvt. Ltd. is a fintech company specializing in digital payment solutions, based in Chennai. We build payment and subscription modules for businesses and collaborate with banks and acquirers globally.

We seek a client-facing professional to deep dive into client objectives, assess needs, and propose tailored financial product solutions. You will manage relationships, explore upsell opportunities, and ensure timely, high-quality service in a fast-growing environment.

Qualifications

• Graduate/ postgraduate with 2–5 yrs exp in any financial services industry.
• Should have good communication & presentation skills.
• Fintech experience or similar field experience preferred.
• May have good existing client relationships in the market.
• German language known candidates preferred.
• Self-starters who can take ownership and navigate ambiguity.
• Must possess strong networking & relationship-building skills.

Responsibilities

• Dive deep into understanding key clients’ business objectives, pain points, and aspirations.
• Listen to clients, conduct needs assessments, and ask relevant questions to comprehend requirements.
• Offer personalized recommendations using product knowledge and market insights.
• Align efforts with client objectives and act as trusted advisor.
• Analyze market trends, anticipate challenges, identify opportunities for clients.
• Identify upselling and cross-selling opportunities and present new offerings.
• Be the guardian of the client’s interests within the organization.
• Champion client needs and ensure exceptional service and attention.
• Drive continuous improvements to elevate the customer experience.
• Handle issues promptly and professionally to maintain trust.
• Monitor market trends, competitors, and opportunities.

Skills

Good communication

Presentation skills

Networking & relationships

German language preferred

Fintech experience

Multitasking

Education

Graduate / postgraduate in finance or related field

Tools

Excel

MS Office

Job description

• Engaging with Premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in assigned areas for assigned merchants.
• Ensuring product penetration along with revenue growth.
• Track and attend to merchant’s grievances and ensure its resolved on time.
• Plan and execution of day-to-day activities along with the team and Review teams deliverables.
• Gathering consistent feedback from the market for existing offerings and insights into the competition.
• Building new relationships and deepening relationships with the existing clients.
• Ensuring customer satisfaction leading to higher sales conversions and retention.
• Responsible for identifying customer needs, assessing their risk appetite and providing them investment options.
• Manage and maintain accurate and up-to-date data in various systems using Excel and other MS Office applications.
• Collaborate with cross-functional teams to ensure timely and efficient processing of all mis and back office tasks.
• Provide regular updates to the immediate superior as and when required.

Company

Novalnet e-Solutions Pvt. Ltd. is a Fintech company with a wide array of digital payment solutions. We build payment modules, subscription modules and other e-commerce payment solutions for small to large enterprises. We collaborate with leading banks and acquirers across the international payment industry, focusing on Europe and India, to offer businesses the most wide-ranging secure payment solutions. In addition, we offer software and web development services for various firms.

Novalnet e-Solutions Pvt. Ltd. is headquartered in Chennai and is a brainchild of its parent company, Novalnet AG, based in Munich, Germany. Sister companies of Novalnet e-Solutions Pvt. Ltd. are located worldwide, such as New York, USA and London, UK.

Roles and Responsibilities

• Dive deep into understanding your key clients’ business objectives, pain points, and aspirations.
• Listening to the clients, conducting needs assessments, and asking relevant questions to comprehend their unique requirements.
• Combination of product knowledge, industry insights, and creativity to offer personalized recommendations that deliver tangible value to the client’s businesses.
• By aligning the efforts with the client’s objectives, you position yourself as a valuable asset and trusted advisor.
• Analyze market trends, anticipate challenges, and identify hidden opportunities that position the clients for success.
• Identify upselling and cross-selling opportunities, skillfully presenting new offerings that perfectly align with the client’s evolving needs.
• Picture yourself as the guardian of the client’s interests within the organization.
• Passionately champion the client needs, ensuring they receive exceptional service and attention.
• Becoming the driving force behind continuous improvements that elevate the overall customer experience.
• By handling issues promptly and professionally, you reinforce the trust and goodwill that underpins a strong client relationship.
• Keeping a watchful eye on market trends, competitors, and emerging opportunities.
• Advise the clients, guiding them through ever-changing terrains, and ensuring they remain at the forefront of their respective industries.

Skills and Experience

• Graduate / postgraduate with 2 to 5 yrs exp in any financial services industry.
• Should have good communication & presentation skills.
• Fintech experience or same field experience candidates to be priorities.
• May have good existing client relationships in the market.
• German language known candidates to be priorities.
• Self-starters, who can take ownership without handholding and are comfortable navigating ambiguity, will be an ideal fit.
• Passionate about working in a fast-growing firm and ready to get their hands dirty.
• Should possess strong networking & relationship building skills.
• Ability to multitask and prioritise tasks effectively in a fast-paced environment.
• Interest in financial products and markets.

Benefits Bundle

• Career advancement opportunities through training/certification.
• Sponsoring for your certification courses and exams.
• Excellent opportunities to experiment with new technologies.
• Professional and friendly working environment.
• Attractive salary package: Fixed compensation with incentives and performance based bonus.
• Premium private health insurance for you and your parents and Keyman Insurance policy.
• On-site opportunities.
• Seasonal team building activities.
• Well-equipped fitness room.
• Enjoy subsidized accommodation with all the benefits and experience a commute-free job.

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