Business Analyst / Project Management

Novalnet e-Solutions; Chennai District; Híbrido; INR 300 000 - 500 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Career advancement opportunities

Certification course sponsorship

Employee health insurance

Fitness room access

Subsidized accommodation

Employee referral program

Compulsory off on weekends and public holidays

Resumo da oferta

A Fintech company is seeking a Technical Support Analyst to assist with merchant integrations and support project management teams. The role requires strong communication skills and an understanding of e-commerce integrations. Suitable for candidates with 0-2 years of experience, offering benefits like professional development opportunities and health insurance. This is a hybrid position based in Chennai.

Qualificações

• 0-2 years of experience in a technical support or documentation role.
• Basic understanding of payment gateways or e-commerce integrations preferred.
• Strong written and verbal communication skills in English.

Responsabilidades

• Assist in handling merchant integration queries.
• Support in preparing and maintaining integration documentation.
• Help coordinate testing and go-live activities for merchant accounts.
• Maintain records of merchant communications.
• Collaborate with internal teams to ensure smooth workflow.
• Provide administrative and operational support.

Conhecimentos

Technical support experience

Communication skills

Organizational skills

Multitasking abilities

Descrição da oferta de emprego

Location: Chennai / Remote (as applicable)

Job Description

The Technical Support Analyst will support the Technical Support and Project Management teams in managing merchant integrations, coordinating with internal technical teams, and preparing documentation and client communications. The role requires strong communication skills, attention to detail, and an understanding of payment processes and system integrations.

Company

Novalnet e-Solutions Pvt. Ltd. is a Fintech company with a wide array of digital payment solutions. We build payment modules, subscription modules and other e‑commerce payment solutions for small to large enterprises. We collaborate with leading banks and acquirers across the international payment industry, focusing on Europe and India, to offer businesses the most wide-ranging secure payment solutions. In addition, we offer software and web development services for various firms.

Novalnet e-Solutions Pvt. Ltd. is headquartered in Chennai and is a brainchild of its parent company, Novalnet, based in Munich, Germany. Sister companies of Novalnet e-Solutions Pvt. Ltd. are located worldwide, such as New York, USA and London, UK.

Roles and Responsibilities

• Assist in handling merchant integration queries and tracking progress with internal development teams.
• Support in preparing and maintaining integration documentation, including setup guides, flowcharts, and business process overviews.
• Help coordinate testing and go‑live activities for merchant accounts and ensure timely updates to stakeholders.
• Maintain records of merchant communications, feature requests, and issue resolutions.
• Collaborate with internal teams to ensure smooth workflow between support, development, and project management.
• Provide administrative and operational support to ensure timely follow‑ups and delivery of assigned tasks.

Skills and Experience

• 0–2 years of experience in a technical support, coordination, or documentation role.
• Basic understanding of payment gateways, merchant accounts, or e‑commerce integrations preferred.
• Strong written and verbal communication skills in English.
• Good organizational and multitasking abilities.

Benefits Bundle

• Career advancement opportunities through training/certification.
• Sponsoring for your certification courses and exams.
• Excellent opportunities to experiment with new technologies.
• Professional and friendly working environment.
• Attractive salary package: Fixed compensation with incentives and performance based bonus.
• Premium private health insurance for you and your parents and Keyman Insurance policy.
• On‑site opportunities.
• Seasonal team building activities.
• Well‑equipped fitness room.
• Enjoy subsidized accommodation with all the benefits and experience a commute‑free job.
• Long term benefits.
• Rewards & Recognition.
• Employee referral program.
• Compulsory off on the weekends and public holidays

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