Technical Support

Right Move Staffing; Pune District; On-site; INR 240,000 - 360,000; Full time

Job summary

Right Move Staffing in Pune, India is seeking a Technical Support specialist to be the first point of contact for users needing IT assistance. The role covers handling basic hardware, server, software and network issues, logging incidents, and ensuring timely resolution or escalation as per defined SLAs.

Candidates should be a Graduate or Undergraduate with familiarity of Windows OS, basic Mac support, MS Office/O365 and Outlook, and be able to follow SOPs and document resolutions.

Qualifications

• Graduate/Undergraduate educational background required.

Responsibilities

• Provide first-level technical support via phone, email, or chat.
• Log and track incidents and service requests in the ticketing tool.
• Diagnose and resolve basic hardware, server, software, and network issues.
• Troubleshoot Windows OS and Mac OS (basic), MS Office/O365, and Email/Outlook issues.
• Follow SOPs and knowledge base articles.
• Escalate unresolved issues to L2/L3 teams.
• Ensure adherence to SLAs and response timelines.
• Maintain documentation of issues and resolutions.

Skills

First-level support

Incident logging

Troubleshooting

Documentation

Education

Graduate/Undergraduate

Tools

Ticketing tool

MS Office / O365

Email/Outlook

Windows OS

Mac OS (basic)

Job description

Job description

Job Summary

The Technical Support is the first point of contact for users seeking technical assistance. The role involves handling basic IT support issues, Hardware Support, Server Support, logging incidents, and ensuring timely resolution or escalation as per defined SLAs.

Key Responsibilities

• Provide first-level technical support via phone, email, or chat
• Log and track all incidents and service requests in the ticketing tool
• Diagnose and resolve basic hardware, server, software, and network issues
• Troubleshoot issues related to:
  • Windows OS / basic Mac support
  • MS Office / O365
  • Email & Outlook issues
  • Password resets / account unlocks
• Follow standard SOPs and knowledge base articles
• Escalate unresolved issues to L2/L3 teams
• Ensure adherence to SLAs and response timelines
• Maintain proper documentation of issues and resolutions

Educational Qualification

• Graduate/Undergrate

Contact on below Numbers

• Komal - 9209402178
• AdhyaShree - 7391054306
• Akanksha - 7391 054 304
• Aishwarya - 87999 87538